Manager Sales

GENERAL MANAGER

Visionary leader with experience championing substantial sales and profit

growth. Proficient in organizational leadership, directing sales,

performance management, succession planning, strategic planning, P&L

management, project management, conflict management, and operational

excellence. Exercise a high degree of discretion, mature judgment, and tact

in handling issues of sensitive nature. Recognized as persuasive

communication strategist with ability to present complex topics with

clarity, creativity, and enthusiasm.

EDUCATION

Masters of Management, University of Phoenix, Fall 2011 (GPA: 3.61)

B.A. in American Studies - Business Management, University of California,

Berkeley, 2002

LEADERSHIP COMPETENCIES

Organizational Leadership

. Led bottom tier markets to top 2% in the nation in key performance

indicators (KPI's)

. Versatile leader in leading change, team building, conflict management,

and performance gap analysis

. Adept in leading major transformation by articulating vision, directing

strategic improvement initiatives, and motivating employees toward

change

. Success in creating relational contracts with peers, executive

leadership team, business partners, and customers to meet

organizational objectives and goals

Performance Management

. Attracted, mentored, and promoted 50+ individuals to leadership

positions in the state of California

. Articulate communicator, attentive listener with exceptional

facilitation skills and coaching capabilities

. Expertise in fostering team spirit through building trust and

coordination of effort through implementation of neuro-linguistic-

programming tools, encouraging upward feedback, recognizing team

member's contribution, and empowering individuals to leadership roles

. Success in delivering adult learning techniques to assist people with

skill building to achieve lasting, measurable behavior change, self-

understanding, and performance enhancement

Strategic Planning

. Skilled and thorough researcher eager to dive into, grasp, and

synthesize project scope and immediately become knowledgeable advocate

and facilitator of targeted project goals

. Proficient in managing projects, performing gap analysis, forecasting,

automating internal processes, and developing systems to mitigate

problems

. Experience in launching train-the-trainer programs and measuring data

to ensure regulatory compliance

PROFESSIONAL EXPERIENCE

Self-Employed, World Financial Group, Chino, CA 2007 to 2010

sales associate

Partnered with leadership team to deliver training and organizational

development. Lead a team of trainers to provide families with quality

product portfolios. Success in building long-term client relationships by

speaking to clients' listening and building rapport

. Orchestrated on-the-job training for new hires and field trainers,

resulting in team members achieving higher closing ratios, improving

client service, and building sales pipeline

. Led and facilitated wide variety of workshops, including: pilot

programs. web-based trainings, technical product sales training, team

building activities, creative problem-solving, and needs assessment

skills

. Administered on-ground facilitation for App Advantage and Dream Map

pilot programs that led to 50% increase in utilization rate with 25%

cost savings to compliance department

. United with leaders to design and deliver mediation strategy to address

conflicting priorities, resulting in higher job satisfaction and team

cohesion

Radio Shack, Los Angeles, CA 2005 to 2008

district manager

Spearheaded leadership, organizational development, project management, and

talent management as team leader for $30 M market. Supervised 28 direct and

200 to 400+ indirect reports. Applied conflict management skills to handle

HR issues: job performance, payroll, coaching evaluations, staffing, and

operational adherence.

. Revitalized regional performance by delivering $2 M in new revenues

through application of Circle of Success (sales strategies, adult

learning techniques, and data analysis to drive results)

. Recognized in top 2% in operational excellence and performance

scorecards, exceeded sales goals and achieved # 1 ranking in the nation

in key performance indicators

. Promoted three store managers to district manager positions and 50+

associates to store manager positions in the state of California using

situational leadership

. Collaborated with management team to develop learning processes to

assist team with skill building, emphasizing continual learning and

action

. Delivered up to 10 workshops monthly in managing business; workforce

management, project management, operational excellence, diversity

training, performance management, succession planning, and adhering to

prescribed protocols and policies

. Developed, implemented, and facilitated on-ground new hire, associate,

and assistant manager training programs with PowerPoint and participant

guides

. Conducted needs assessment for manager skills competence and

recommended mentoring programs appropriately which increased revenue by

$2 M

. Increased net profit by 15% by managing projects, data analysis, and

tracking surveys

Radio Shack, San Leandro, CA 2002 to 2005

store manager

Led team of 20 direct reports dedicated to delivering brand promise.

Increased financial value of business in a competitive market by $ 1M.

Conducted orientations, sales techniques courses, upgrading, sales closure

methods, customer service trainings, and conflict resolution training

programs for region

. Recognized as outstanding achiever, earning top 2% peer group ranking

in key performance indicators

. Promoted 10 associates to store manager positions

. Defined and designed best practices for Radio Shack: job competencies;

competency-based performance-management system, project management, and

trained managers to use system and provide feedback

. Facilitated region wide meetings to roll out organizational initiatives

for 35 to 1000+ audience.

. Developed, implemented, and administered training for managers to call

new and existing wireless customers to present solution-based services

(upgrades/family share plans/data packages)

PROFESSIONAL DEVELOPMENT, CERTIFICATIONS, & LICENCES

Answers University, Radio Shack, 2002

Select the Best Certified & Continuous Process Improvement Certified, 2005

Workforce Management Certified, 2007

Life, Accident, and Health Insurance Agent, California and Nevada, 2007

Neuro-Linguistic Programming (NLP) Practitioner, Fall 2010 (In Progress)

Toastmasters, 2010

AWARDS/RECOGNITION

Radio Shack Leaders Club Member in Q 1 - 3 in 2007

# 1 ranked District Manager in CA Region in 6 out of 6 key performance

indicators (KPI's)

# 1 ranked District Manager in the Nation, West, CA & LA Region: 10 out of

35 months

# 1 ranked Store Manager in the San Francisco Region: 10 out of 36 months

Top Gun Earner, Viva Las Vegas Earner in San Francisco Region '02-05'

# 1 ranked Store Manager in the Oakland District: 28 out of 36 months

All-Pac 10 Academic Scholar-Athlete, Most Inspirational Football Player at

University of California

All-American Academic Scholar-Athlete, 2nd team All-American, MVP player at

El Camino College

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