Manager Management

R ichard L.Sapko

**** ******* ******, ********** ** 15204

Telephone: 412-***-**** email: *********@***.***

P rofessional P rofile

Restaurant Management Professional with a successful record of accomplishment in employee training, development,

& leadership, and bottom line management. Ability to develop and interact with all levels of staff by utilizing

communication skills both written and verbal. Results driven leader with strong skills in conceptualizing,

brainstorming, & implementing business policies & strategies to drive the business forward. Thriving team player

with a desire for success within a collaborative environment as a means to achieve results that recognize

accomplishment.

P rofessional Ch ronology

Restaurant Manager 11/2003- Present

McDonalds Corporation, Pittsburgh, PA

Maximizes profitability by managing all P/L line items on a daily basis

Conducts weekly conference calls to discuss weekly performance and food cost management with surrounding stores

Facilitates training programs to develop new and existing managers

Responsible for the training and development of existing Restaurant Managers and Operations partners to execute key

HR programs such as the Performance Development System, Respectful Workplace, Hiring to Win, Crew Orientations,

etc.

Conducts restaurant audits to ensure compliance with laws and company employee practices (people

minimums/standards, etc.)

Provides back up leadership for current Operations Consultant when she is not available which includes managing

surrounding store managers

Maintaining daily and monthly cash audits to meet McDonald’s high standard for daily operations

Provides training and development and coaching for restaurants on HR policies, practices, and systems to achieve self-

sufficiency and shared accountability

Develop staffing and retention strategies with management to ensure we are attracting and retaining high quality

employees

Ensure restaurant delivers McDonald’s standard of quality, service, and cleanliness

Manage a restaurant of 85 crew and 10 hourly and salaried managers to ensure best possible customer experience

Managed top restaurant in the United States for profitability in 2009

E ducation

Bachelor of Science Degree ~ Communications and Information Systems ~ December 2010

Robert Morris University ~ Moon Township, PA

Technical & P rofessional Skills

Master in Microsoft Word Basic Web Design

Master in Microsoft Access Linux

My SQL Netscape Navigator/Internet Explorer

Lotus notes Tandem Operating Systems

Proficient in Microsoft PowerPoint Lotus Notes

Microsoft Visio

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