Customer Service Six Sigma

OBJECTIVE

To obtain an internship or entry level position in Industrial

Engineering industry.

EDUCATION

Purdue University Calumet, Hammond, IN

Associates of Science, Industrial Engineering Technology, May 2010

Bachelor of Science, Industrial Engineering Technology, May 2011

Relevant Courses

Materials, Manufacturing Processes, Maintaining Quality, Principles of

Total Quality Management, Statistical Process Control, Occupational

Health and Safety, and Applications of Lean and Six Sigma

Methodologies, Engineering Project Management and Economic Analysis

PROJECTS

Senior Design Project, Team Leader

Redesigning layout of university manufacturing lab using various

concepts of Lean, Six Sigma, and Facilities Design

Workstation Design Project, Team Member

Designed workstation configuration to further improve vise assembly

process

EXPERIENCE

School City of East Chicago, East Chicago, IN (December 2007 -

Present)

Substitute Teacher/Substitute Aide

. Supervise the monitoring of students in hallways and lunch rooms

daily

. Grade assignments for mathematics courses

. Develop strategies to execute lesson plans in absent of teacher

Macy's East, Merrillville, IN (July 2008 - October 2008)

Sales Support Associate

. Worked extensive with visual standards and merchandising high-ticket

items

. Merchandised designer women's wear

. Maintained and restocked inventory using handheld LRT

. Aided customer in making major purchasing decisions

Babies R Us, Merrillville, IN (October 2006 - May 2007)

Selling Associate/Customer Service/Cashier

. Assisted guests with creating gift and baby registries

. Greeted store guests, answered questions and provided directions

. Cleaned common area restrooms and informed manager of all safety

hazards

Wal-Mart Associates, INC, West Lafayette, IN (July 2005-April 2006)

Customer Service/Cashier

. Performed faxing, photocopying and filing duties

. Processed money orders, bill pay, and check cashing

. Provided customer service in fast-paced retail atmosphere

ACTIVITIES

Member, Society of Manufacturing Engineers

Member, American Society for Quality

Secretary, Youth of East Chicago

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