Customer Service Manager
Resume:
Long Island City, New York 11106
****@******.****.***
Rahmel Mann
Objective To obtain an entry-level finance related position.
Education Hunter College, City University of New York
Bachelor of Science in Accounting, Expected June 2011
Overall GPA 3.88 GPA in Major 3.94 Dean's List
Pursuing New York State Certified Public Accounting
License
Binghamton University, State University of New York
Bachelor of Science in Economics, May 2009
Experience:
10/2009- 01/2010 Travelex JFK Airport, Jamaica, NY
Foreign Currency Exchange Representative
. Exchanged foreign currencies for US dollars and versa
. Balanced inventory of over 20 different currencies
. Supported and trained new hires with closing procedures
. Consistently met daily and monthly sales targets
. Maintained professional attitude and high level of customer service
. Reconciled register at the end of shift proficiently
. Informed customers of Travelex products to help them save money
. Complied with all Anti-Money Laundering procedures
10/2005- 05/2009 Sodexo Binghamton University,
Binghamton, NY
Student-Manager
. Financed education working 25 hours per week
. Promoted to student-manager after four months as an employee
. Supervised and trained staff of 6-8 student employees in various
food service positions including the grill, deli,
salad bar and register
. Managed staff by and rotating employees to fill in where needed
. Conducted interviews for prospective student employees
. Provided customer service and resolved any problems that arose
02/2008- 05/2008 NYS Department of Labor Endicott,
NY
Research Analyst Intern
. Researched statistics and information on Southern Tier labor force
. Helped provide outlook of the Southern Tier's economy and labor
market
. Created excel charts of trends and changes to the
local job market
Skills Proficient in QuickBooks, Microsoft Excel, Word, and PowerPoint
Activities Hunter College Accounting Society, BMMO, Tri-Cities Boxing,
Football
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