Customer Service Sales

Sheeja Kandamath

***** ****** *** **** ( Boyd's, MD 20841

301-***-**** ( 240-***-**** ( ******.********@*****.***

Dynamic, articulate and high energy business professional with an

exceptional track record of leading aggressive sales and customer relations

strategies to optimize revenue and profitability goals. Eager to integrate

exceptional customer service, transaction management and advanced

communications skills toward supporting the business goals of a progressive

Banking Industry employer in a Teller position.

Core Competencies

< Organized & Detail Oriented

< Cash Handling/Process Transactions

< Bookkeeping/AP/AR

< Build/Maintain Customer Relationships

< Persuasive/Effective Communicator

< Scheduling & Prioritizing

< Gain Trust of Peers/Clients

< Strong Accounting Knowledge

< Quick to Learn New Technology

< Financial/Cost Accounting Proficiency

< Microsoft Excel/ QuickBooks / Excel

< Strong Analytical Skills

Education

Calicut University - Accounting Courses - Accounting, Office Automation,

Information Systems and Business

Montgomery College - MS Excel

Professional History

2008 to Present: Lord & Taylor, Gaithersburg, MD

Sales Associate

< Greet each customer promptly and make recommendations based on their

needs; process transactions, reconciles cash and credit sales at the end

of each shift.

< Maintain the integrity and aesthetic value of assigned area, assist in

developing and building interesting merchandising displays in conjunction

with organizational standards.

< Gain significant product knowledge and provide customers with relevant

information on product features, pricing and order processes.

< Drive sales and business initiatives; establish trusting working

relationships with customers to answer inquiries, assist in locating

items and suggest products for cross-selling opportunities.

< Collaborate with store mangers to provide exceptional customer service;

resolve customer issues, assist with transactions, and handle inventory

tasks in line with corporate requirements for quality control and

service.

1997 to 2008: Stay at Home Mother

< Dedicated these years to raising my children, handling all household

duties including finance management, scheduling, volunteer work and

community involvement; actively involved in classroom parent activities,

event planning and fundraising for a variety of activities at Great

Seneca Creek Elementary School.

1996 to 1997: Indian Oversees Bank, Kerala, India

Bank Teller

< Provided banking services to commercial and individual clientele;

approved checks for payment, processed deposits and withdrawals, and

provided resolution for customer concerns and complaints.

< Ensured accuracy in daily reconciliations, maintained teller line control

and processed end of day closing activities; counted and recorded

currently in drawer and ensured optimized accuracy at all times.

< Utilized a consultative sales approach to discuss the purchase of new

products and services; promoted and sold checking, savings, CD's and loan

products to new and existing clients.[pic][pic]

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