Customer Service Manager

STEFANA MARIN DANCIU, LVN

Phone: 310-***-****

Email: ********@*****.***

SKILLS SUMMARY

• Microsoft Word, Power Point, and Excel knowledge

• Extensive experience managing electronic medical records

• Deep knowledge of dosage, medication, and mathematical calculation of dosages

• Sound ability to help, support, and resolve the queries and problems of the patient and their families

• Profound ability of leadership and sense of responsibility

• Great communication and interpersonal skills

IV Certification Catheterization Assessment

Accu - Check Personal hygiene Nursing care plan

Isolation Applying Wound care

Techniques bandages Medication

Suctioning Vital signs Administration

Infection control Skin care

Specimen Physical Therapy

Assistance

collection

CLINICAL HISTORY

Palm Terrace - Laguna Hills: Long Term Care Mirada Hills - La Mirada: Sub-Acute

La Palma Hospital - La Palma: Labor and Delivery, and MEDSURG Tustin Hospital - Tustin: Pediatric Unit

Shea Rehab. - Whittier: Sub-Acute Rehab Vista Hospital - Baldwin Park: MEDSURG

Bellflower Hospital - Bellflower: ICU, Med-Surg, E.R. Anaheim General Hospital: Sub-Acute Rehab

LICENSES AND CERTIFICATES

California Board of Vocational Nursing License American Heart Association CPR/BLS Certified

251491 I.V. and Blood Withdrawal Certified Diploma

WORK HISTORY

Bed, Bath, and Beyond Torrance, CA

Inventory Control Manager September 2002 – Present

• Identify and resolve errors in daily cashier, loss and prevention, and departmental reports to meet or exceed

accuracy goals

• Provide receiving with the feedback necessary to continuously improve their accuracy and flow into the warehouse

• Educate and train new cashiers in best customer service practices, especially as it pertains to inventory, pricing, and

locating items on the sales floor

• Resolve customer concerns and inquiries regarding product charges by listening to concerns, educating the

consumer, and providing methods of resolving similar charges in the future

Torrance Memorial Torrance, CA

Pediatric Care Volunteer November 2001 - May 2002

• Answer phones, greet and direct patients, and provide administrative assistance for medical staff as needed

• Support and assist inpatient nursing staff with special needs patients

• Photograph and provide basic care for newborns, escort patients to their assigned rooms and/or lab test rooms, and

transport interdepartmental mail

EDUCATION

American Career College Anaheim, CA

Board of Vocational Licensed Nurse Diploma Perfect Attendance Award Recipient

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