Manager Insurance
Resume:
Cheryl A Lyon, AU
Woodstock, GA 30189
******@*******.***
PROFESSIONAL SUMMARY
Highly qualified Sr. Underwriter and Risk Manager with significant
experience and proven success in the new business development, growth, and
leadership. Strong team leader with ability to contribute independently,
utilizing ability to multi-task while remaining focused on details. Self
motivated with consistent high energy. Highly organized and results
oriented. Excellent communications along with outstanding interpersonal
skills. Solid decision making and marketing skills.
Core Competencies
Large/Complex Account Referrals Sales and Product
Training
Regulatory Compliance Multi Line
Product Knowledge
Business Account Development Marketing
Conduct Policy Reviews Determine
Pricing Levels
Key Accomplishments
. Developed, launched and completed an auto retention program to exceed
a goal of >75%
. Reduced company exposure to catastrophic losses in the coastal areas
over 50% by implementing new underwriting management programs.
. Executed a Funeral Home niche program to select agents to increase
personal book of business through training, association meetings and
expos
. Consistently received a 98% accuracy rate in corporate quality and
compliance standards.
. Offered instant phone quotes for call in requests and 85% of the time
quoted within 5 days of submission receipt.
PROFESSIONAL EXPERIENCE
Ramsgate Insurance 2010-current
Atlanta, GA
Senior Account Manager
. Understand and effectively utilize competitive market data
. New and Renewal Business Management
. Build and maintain profitable agency relationships
ALLSTATE COMMERCIAL INSURANCE 1994-2009
Atlanta,
GA
Territorial
Risk Consultant 2006-
2009
. Increased small market premium and maintained a profitable book of
business in excess of $14M with a loss ratio of 49% in 2008
CHERYL LYON cont'd p.2
******@*******.***
. Provided subject matter expertise to over 260 agents across seven
markets to achieve a profitable Commercial book of business
. Product knowledge, analysis, and recommendation of coverage's to
agency force to prevent possible E&O
. Compiled market analysis and prospects within existing book of
business
. Provided leadership to Sales management and the marketing force for
the purpose of improving growth, building customer relationships and
profit opportunities
. Primary contributor and trainer of 100 new agents and staff to
improve quality and productivity through standard processes in 2008
. Compliance team member
. Achieved maximum underwriting authority level of $2M liability and
$15M property limit
ALLSTATE COMMERCIAL INSURANCE, 1999-
2006
Atlanta, GA
Senior Commercial Underwriter
. Applied sound judgment in reviewing quotes, new business,
endorsements and renewals for acceptability within corporate
direction
. Designated to handled large/complex underwriting referrals for an
underwriting team of 6
. Tracked and analyzed performance and profitability trends
. Team player with experience in multi tasking to achieve seamless
operation while others are out of the office
. Built solid relationships with various agencies throughout the state
by providing quick, efficient and strong product knowledge
ALLSTATE COMMERCIAL INSURANCE 1994-
1999
Atlanta, GA
Market Underwriter
. Reviewed claim referrals/reports for possible action
. Answered complex inquiries and complaints regarding interpretation of
policy, procedures, rules and regulations of the ISO manual
. Handled technical underwriting in all commercial insurance lines to
produce an underwriting profit
. Strategically underwrote and grew a book of business by 10% while
maintaining profitable loss experience.
. Consistently achieved good underwriting quality results.
. Conveyed knowledge and expertise to prepare applications for
marketing, proposals, auto ID cards, certificates, rating coverage's,
policy change/endorsement requests, and ordering MVRs.
Professional Designation
Associate in Underwriting, AU
Georgia Property and Casualty License
Software Skills
Proficient using Word, Excel, PowerPoint, Access & Outlook
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