Administrative Assistant Manager

Nancy Nicoles

*** ******** ***** **********@*****.***

Austin, Texas 78745 nnicoles.tripod.com

512-***-**** www.linkedin.com/in/nancynicoles

Summary: Self motivated professional with fourteen years' experience using

sophisticated communications and computer skills to maintain high standards

of professionalism. Excellent editing and writing abilities combined with

an in depth knowledge of many software programs and the ability to quickly

learn new ones. Experience juggling various priorities and meeting tight

deadlines with little supervision. Expert command of MS Office, including

MS Word.

Thorough grasp of web fundamentals developed through independent

publishing. Familiar with several programming languages. Considered a

technical expert at the insurance agency (see below); helped troubleshoot

software problems and created software documentation.

Professional Experience

Proposal Coordinator

Behavioral Science Technology, Inc., Austin, Texas, www.bstsolutions.com

12/2007 - Present

. Produced and edited proposals, including those created by non-native

English speakers. Comfortable with both UK and US styles and

spellings.

. Formatted documents, often extensively, to maintain professionalism

and company branding.

. Created monthly and quarterly reports for top management showing

proposal metrics for all proposal authors, regions and values.

. Managed proposals database in Access until conversion to new CRM.

. Developed comprehensive understanding of company pricing policies for

all lines of business to vet pricing submitted by proposal authors.

. Worked with salespeople around the world, accommodating different time

zones and cultural norms.

. Assisted with large RFP responses, including proofreading and editing.

. Helped resolve contractual issues and develop templates for posting on

SharePoint.

Web Marketing Manager

JoNa Enterprises, Austin, Texas

6/2006 - 12/2007

. Hand coded (XHTML and CSS) auction presentations for eBay.

. Created photographs for posting online, including editing and

optimizing in Photoshop.

. Managed all details of placing and fulfilling online auctions.

. Researched online to help further the business.

Document Specialist

Frost Insurance, Austin, Texas, www.frostbank.com

12/1997 - 6/2006

. Implemented major projects such as writing software documentation.

. Created a broad range of proposals and presentations. Also created

graphics, databases, spreadsheets, reports, brochures and many other

types of documents.

. Managed tight deadlines and requests from over 50 people.

. Worked closely with seven very different senior executives, and

trusted with sensitive information.

. Established proposal and letter templates.

. Functioned both independently and as a member of various teams.

Nancy Nicoles

Page 2

Administrative Assistant

Texas Medical Foundation, Austin, Texas

10/1996 - 12/1997

. Provided administrative support for publication of national

newsletter.

. Created complex documents, some for mail merge, many with charts and

graphics.

. Developed and maintained database.

Education

University of Texas at Austin

Bachelor of Arts with Highest Honors

San Antonio College (online)

Business Communications coursework

Technical Skills

Equipment:

Digital camera; scanner, including images and OCR; binding machine;

projector

Software:

. MS Word

. MS Excel

. MS PowerPoint

. XHTML, CSS, PHP

. MS Visual Web Developer

. Adobe Acrobat

. Adobe Photoshop

. MS SharePoint

. MS Access

. MS Outlook

. MS FrontPage

. Adobe Dreamweaver

. Lotus Notes

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