Engineer Customer Service

Floura Naini

Palo Alto, CA ***** cell 650-***-****

*******@*****.*** home 650-***-****

Technical Support

Over 15 years of experience in technical support; maintained and administered

computer network environments, including computer hardware, configurations, systems

and applications software.

Expert at IT Help Desk problem resolution; collected information from users in their

terms to analyze issues, to discern the root causes of problems, often under time

pressure, and resolve them quickly.

Skilled liaison between business and technical project teams; monitored progress to

Meet deadlines, standards, cost targets and effectively trained end users.

WORK HISTORY

PENINSULA BIBLE CHURCH, Palo Alto, CA 2008 - Present

Network System Administrator

• Installed and configured VMware ESXi v3.5 on Intel PC hardware, in both Linux and Win7

environment.

• Administered AMANDA backups between Texas and California for pbc.org.

• Provided network support, including pulling cable; Wrote automation scripts.

• Utilized putty to check spam gateway Scalix email server in both Windows XP and Linux

(Fedora) systems.

• Diagnosed and resolved hardware, software, network connectivity, and audio-video problems.

INSIGHT CONTRACTOR 2008

Network System Administrator

STANFORD HOSPITAL, Stanford, CA

• Supported EPIC, PC41, PM4i, Datacard 295, Fastmark M5, and Argox X-series patient

management tools.

CHASE BANK, Sunnyvale, CA

• Converted a Chase Bank branch to new software/hardware; replaced existing equipment

(wiring, networking, configuration and testing.)

SYNOPSYS, INC., Mt. View, CA 2006 - 2008

IT Support Admin and Member of IT Global Solutions Center Team

• Troubleshot internal employee IT hardware and network issues.

• Set up and configured user accounts and permissions using Active Directory.

• Provided Blackberry and Cisco VoIP phone support.

• Synchronized Microsoft Exchange Server 2003.

• Supported network performance, using FREE ping, putty, and traffic analysis for exterior and

interior network.

• Provided input for help and troubleshooting documentation.

UNIFIED SCHOOL DISTRICT, Palo Alto, CA 2002 – 2006

IT Support and Substitute Teacher

• Installed, upgraded, and supported hardware and applications.

• Taught math and science at the district’s high schools.

LATTICE SEMICONDUCTOR, Milpitas, CA 1990 - 1993

Technical Support - Customer Service

• Verified, documented, and reported customer bugs to Engineering.

• Generated bug-patch tape and sent it to customers.

Specialized in SPLD, CPLD, LSHDL, and Base PCIN design software.

LSI LOGIC, Milpitas, CA 1988 – 1990

Technical Support Engineer

• Served as a primary support engineer for layout, bonding diagram, floor planning, silicon

builder, and analysis tools for in-house designers, as well as design centers and FAE's.

• Provided product demonstrations at trade shows and customer sites.

• Specialized in MDE, CMDE, and Quartus2 design tools.

MENTOR GRAPHICS, San Jose, CA 1983 - 1987

Technical Support Engineer

• Provided extraction of pin description, block diagrams, timing diagrams, and net lists.

Verified customers’ designs including DRC, LVS, test vectors, power buses and routing

channels. Verified chip performance by confirming frequency, power dissipation, operating

voltage simulation, and timing relationship at pin level.

• Verified and reported bugs to Engineering.

EDUCATION and SKILLS

B.S. Electrical Engineering, CSU Fresno, graduated with honors.

Associate of Science, Enterprise Networking (CCNA), Foothill College.

• Operating Environments: Windows XP, VMware ESXi, Mac OS X 10.5, Win7, Red

Hat/Fedora.

• Networks: Windows; TCP/IP; Novell; MS LAN Manager; Ethernet; Cisco routers, bridges

and servers; Token Ring; Frame Relay.

• Software: MS Office (Word, Excel, PowerPoint, Outlook), Norton.

*******@*****.*** Floura Naini 650-***-**** Page 2

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