Service Supervisor

NORMAN LEWIS WHITE, III

**** ****** **** ***** ***********, NC 27560

919-***-**** **********@**.**.***

Results-oriented manager with a talent for motivating others, leading a

team and working with clients and customers. Demonstrated experience in

producing strong results with a high degree of integrity, dedication,

efficiency and cost savings.

Highlights of Experience:

Operations Management Quality Management

Conflict Resolution Staffing, Recruitment &

Interviewing

Employee Training & Scheduling Benefits

Administration & Payroll Processing

PROFESSIONAL EXPERIENCE

Cardinal Health - Durham, NC June 2010-

Present

Warehouse Operation Supervisor

. Oversee a team of associates to ensure the efficient flow of products

from receipt from vendors to shipment to clients.

. Identify opportunities for long-term change that align with business

and financial goals.

. Skilled at customer relationships including interpreting their needs

and assessing business requirements.

. Apply Kaizen productivity processes s to improve workflow within the

warehouse environment.

. Implemented proactive measures to reduce overtime hours and expenses

for warehouse associates.

. Reduce associate errors through effective auditing, team training and

coaching.

. Recommend or initiate personnel actions, promotions, transfers,

discharges, and disciplinary actions within work team.

United Parcel Service - West Carolina District

Operation Supervisor (December

2005 - June 2010)

. Directed personnel in safe work habits and maintain a safe work

environment.

. Implemented methods and procedures that reduce number of hours

required to make Preload business plan for work group.

. Supervised a team of 25 service providers to ensure quality service,

achieve workload goals and reinforce safety principles.

. Trained new service providers on safety, service, claims reduction,

volume development, customer relations and prescribed methods and

procedures.

. Reduced driver excess work hours by 35%.

. Communicated procedural changes, safety updates, and previous day

performance with service providers via daily pre-work communication

meetings (PCM's).

. Improved employee relations index score from 70 to 82 in my driver

group and reduced the number of grievances in the UPS Chapel Hill

facilities.

Human Resource Representative (March

2002 - December 2005)

. Liaison for more than 200 employees in four centers throughout the

Eastern Carolina District.

. Recruited and hired quality candidates for exempt and non-exempt

positions.

. Ensured compliance with employment laws, policies and procedures.

. Conducted new hire orientation including, employee benefits, safety

training, compliance, and collection of all new hire paperwork.

. Administered benefits and associated policies/procedures for UPS

Employees.

. Ensured driving eligibility requirements are satisfied, including

motor vehicle reports, DOT physicals and drug testing.

Human Resource Recruiter (May 2000 -

March 2002)

. Met district recruitment goals by increasing the number of student

hires, reducing turnover by 30%.

. Interviewed and recruited potential employees at various recruitment

events throughout the Eastern Carolina District.

. Established relationships with colleges, universities, community-based

organizations and other external agencies to build a high quality

diverse candidate pool.

WakeMed- Cary, NC

Sterile Processing / Material Processing and Distribution Technician

(February 2001 - March 2002)

. Inspected, cleaned, assembled and sterilized patient care

equipment, supplies and instruments according to JCAHO standards.

. Acted as liaison between nursing supervisors and other

professionals to discuss policies, issues and other matters

relating to the sterilization and distribution of equipment.

. Maintained inventory of supplies and materials to include

documenting usage, issuing, receiving and reordering as assigned.

. Managed computerized order entry, supply distribution, equipment

shipping and receiving of merchandise, and maintaining inventory

management.

EDUCATION

The University of North Carolina at Charlotte, 2000

B.A., Sociology

TECHNICAL SKILLS

MS Office, Outlook, HRIS Software, Automated Employment, Talks & GTS,

Lawson, PeopleSoft, Aims, DJIT

LEADERSHIP TRAINING

New Supervisor Orientation Training, Supervisor Leadership School, Post

Workshop, Recruiter Workshop, & Defensive Driver School, Lean Six Sigma-

Certified Kaizen Leader and Certified Yellow Belt

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