Sales Manager

Robert J. Ve r h a g e n

469-***-**** **** Staley Dr.

************@*****.*** Frisco, TX

75034

Creative, aggressive and ambitious Senior Operations Executive has over 20 years of experience in

Fortune 500 companies, specializing in process management, people development, creative thinking,

expense control, sales growth, and profit growth. Demonstrates a proven record in providing large

scale economic outcomes with two sales and service oriented national retailers. Comfortable in both

strategic and tactical capacities; possesses a well refined sense of urgency and leadership profile,

broadly qualified in all aspects of store operations. Recognized leader propels performance to

unprecedented levels through hands on leadership and aggressive training and development initiatives.

Talented in applying comprehensive profit and loss analysis to optimize budgeting, forecasting, and

strategic planning efforts, achieving the trust and confidence of senior management and business

stakeholders. Actively employs superior communication and team building skills. Determined leader

gains the loyalty of subordinates from hourly employees through management teams while earning

confidence of coworkers and corporate executives. Excellent qualifications in inventory control and

human resources management; thrives on opportunities to resolve problems within fast paced work

environments.

Multi Unit Management Training & Development

Team Development Strategic Planning & Project Mgmt

Profit & Loss Management Merchandising

Sales / Labor Forecasting Excels in Organization & Multitasking

Budget Development / Reporting Detail Oriented/ Creative Problem Solver

Professional Experience

CompUSA, Inc./ Tiger Direct 1990 – 2009

Various Roles and Responsibilities

Various Locations

District Manager, Illinois and Texas ( 2008 – 2009)

Directed $280 million in sales and profit, merchandising standards, team member development,

loss prevention, and audit. Recognized as the region that consistently reached sales plan goals by

increasing sales, profit, gross profit %, shrink control, inventory turnover, employee, turnover,

expense control, and service attachment. Ranked number one on company scorecard for 15

consecutive. Recognized for top sales team productivity based on sales for hours worked by

implementing a strong sales team development program.

Led negotiations that resulted in $50,000 savings annually in lease savings; entrusted with

determining own product selection in Chicago on recommendation of the CEO. Added 300

additional products to enhance sales performance and realigned product mix and replenishment

schedule to optimize sales performance

Recognized for top sales team productivity based on sales for hours worked by implementing a

strong sales team development program.

Regional Manager Store Operations, Dallas, TX (2003 – 2007)

Appointed full financial and operating accountability for a group of up to 22 stores producing $350

million in yearly revenue in a wide spectrum of marketing areas and store formats serving diverse

customer demographics. Earned top ranking company by providing consistent training and

implementing controls in both the front and back end of the store.

Managed a team of four staff directors, including 22 general managers, 44 assistant managers, 22

technical managers, 22 business to business managers, 22 training managers, 22 warehouse

supervisors, and as many as 350 hourly employees.

Crafted a regional re engineering and restructuring initiative that eliminated $1.9 million in overhead

without an appreciable effect on sales or team member morale.

Generated a $7.4 million increase in gross margin at a critical time in a seasonal selling period by

executing a gross margin improvement program.

Senior Director Sales and Merchandising, Dallas, TX (2001 – 2003)

Handpicked to collaborate with company merchants to develop new product assortments, product

placements, and cross merchandising strategies.

Developed and implemented a centralized signing program for the company, ensuring signage

consistency yielding a $1.3 million saving. Lead as project manager for this program

Created centralized rebates through the POS system and Lead as project manager for the

program.

Negotiated a $4 million penalty savings from the original AOL contract by effectively managing the

company’s AOL annuity contract.

Senior Director/Regional Manager, Store Operations, Florida, East Coast, FL ( 1999 – 2001)

Oversaw the performance of 11 stores with $260 million in annual sales, creating sales strategies

and product selections in response to market demand.

Developed and implemented a customized computer program that was adopted throughout the

company. Established a technical parts inventory that were sold through the technical department

and raised repair business by 30%; results were so successful that the initiative was rolled out

company wide.

Generated a $2 million labor savings by redesigning the sales floor to eliminate an upgrade sales

location, requiring less staff to work the sales floor. Named Regional Manager for Top Profit Percent

to Sales and World Class Profit Performer out of 15 highly competitive regions.

O t h e r Wo r k E x p e r i e n c e

CompUSA, Vice President, Technology Training, Dallas, TX

CompUSA, Senior Director, Dallas, TX

CompUSA, Regional Sales Manager, Boston, MA

CompUSA, General Store Manager, Addison, TX

CompUSA, General Manager in Training / Special Projects, Dallas, TX

The Home Depot, Regional Manager, Atlanta, GA

Awards: Tiger Direct, District Manager of the Year, CompUSA, Top Digital Service Sales,

CompUSA, Regional Manager of the Year CompUSA, Top Regional Extended Warranty Sales,

CompUSA, Top Regional Networking Sales, CompUSA, Top Regional Business B2B Sales, Top

Regional Tech Depot CompUSA, Top Regional Income % to Sales, CompUSA, CEO Recognition on

Performance

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