Project Manager Computer Science

Joe Froehlich

*** ******** ******

East Rochester, NY 14445

*******@*****.*** . 585-***-**** . http://froejoe.com

Summary

. Apple, CompTIA, Microsoft, and Novell certified IT professional and

subject matter expert

. Extensive experience in technical documentation, content development,

and information design

. Results-oriented with a focus on quality and process improvement

. Analytical and methodical when faced with finding solutions to

problems

. Team player driven to help organizations achieve their strategic goals

. Adept at building win-win relationships with colleagues, customers,

and business partners

. Professional experience in business and academics at both the domestic

and international levels

Technical Certifications

. Apple Apple Certified Support Professional (ACSP), Apple Certified

Technical Coordinator (ACTC)

. CompTIA A+, Network+, Security+, i-Net+

. Microsoft Microsoft Certified Professional (MCP)

. Novell Certified Novell Administrator (CNA)

. Ziff-Davis Instructor Development for Technical Trainers

(certificate)

Content Development and Information Design

. User Manuals VGA2USB User Manual (Epiphan Systems)

VITROS Customer and Service Documentation (Johnson & Johnson)

. Monthly Newsletters Mac Administration (Element K Journals)

Computer Support Professional (Element K Journals)

Inside NetWare (Element K Journals)

Windows Server 2003 Solutions (Element K Journals)

. White Papers The Benefits of Network Attached Storage in Business

Networks (NETGEAR)

IPTV: Inside the Digital Home (NETGEAR)

. Magazines Easily Capture Video From Any VGA or DVI Device (MacTech)

Demystifying Windows Network Browsing (MacTech)

The Mac Consultant's Guide To Managing Windows Product Keys

(MacTech)

. Reference Guides PC Technician's Pocket Reference Guide (Element K

Journals)

Easy Series System Reference Guide (Bosch Security Systems)

. Training A+ Certification: Hardware (Element K Courseware)

i-Net+ Certification (Element K Courseware)

Administering Windows 2000 Professional Certification (Element K

Courseware)

Supporting Links

. Professional Profile www.linkedin.com/in/froejoe

. Writing Samples http://froejoe.com/froejoe/Portfolio.html

Technical Writing and Training Experience

. XML Editor Novatek Communications Rochester, NY

Developed customer and service documentation for medical devices using

an XML-based authoring and content management system while on

assignment to Johnsons & Johnson

. Content Management Specialist Bosch Security Systems Fairport, NY

Managed the development and global distribution of technical and

marketing communications content in support of the company's fire,

intrusion, and access control products

. Technical Writer Comforce Information Technologies Pittsford, NY

Facilitated sessions between IT subject matter experts and approved

vendors to ensure vendor's scope of work mapped to Xerox Corporation's

service requirements and anticipated deliverables

. Technology Consultant TechLink (DBA) Rochester, NY

Developed user manuals, installation guides, job aids, technical white

papers, hands-on product reviews, monthly newsletters, and other

technical content directed at the IT professional community

. Acquisitions Editor Element K Rochester, NY

Managed IT courseware development projects that mapped to vendor-

specific certification objectives by identifying subject matter

experts, acquiring technical content, and validating instructional

design criteria

. E-Learning Project Manager Randamax, Inc. Rochester, NY

Designed, implemented, and managed a distance learning network focused

on delivering E-Learning solutions for Fortune 500 companies

. Instructional Designer Technical Learning Center Rochester, NY

Developed computer training courses and ultimately facilitated

classroom sessions to help Xerox transition its workforce from its

proprietary Global View operating system to Microsoft Windows

Academic Teaching Experience

. Adjunct Computer Faculty University of Rochester Rochester, NY

. Computer Science Department Head Allendale Columbia School

Rochester, NY

. Computer Science Department Head American School of The Hague

The Netherlands

. Foreign Language Department Head American International School

Germany

Educational Background

. University of North Dakota Education (German) BA

. University of Iowa Linguistics (Germanic Languages) MA

. Monroe Community College Electronics Technology 16 credits

. Rochester Institute of Technology Computer Science 24 credits

. State University of New York Graduate Mathematics Teaching

Certificate

. State University of New York German Teaching Certificate

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