Sales Customer Service
Resume:
Andrew C Collier
Daniel Island, SC 29492
*********@*****.***
Professional Profile Thirteen years experience working for two of the
Nation's top five financial institutions in roles centered
mainly on sales and internal operations. Experience working
with audit and operational control of the financial center
and also with financial sales and building client
relationships.
Education MBA, Finance St John Fisher College, Rochester,
NY January 2002
B.S. Management St John Fisher College, Rochester, NY
May 1997
Experience Bank of America, Charleston SC December 2006
- Present
Mortgage Loan Officer - Builder
Primary responsibilities included originating home loans for purchase
transactions and managing the process over a 5-6 month
build cycle. Worked with customers to collect income and
asset documentation and also reviewed documentation for
validity and inconsistencies. Acted as a responsible
lender by helping borrowers navigate today's challenging
lending environment and by offering lending solutions that
best suited their needs. I communicated extensively with
internal partners, real estate agents, builder partners,
borrowers, insurance agents and attorneys to ensure that
all parties to the transaction were performing their
required responsibilities.
. Consistently captured 85% of the available business
. Averaged 90 units per year
. Averaged $14 - $15 million in funded loans per year
. Tied for #1 customer satisfaction YTD 2010
. JD Powers #1 in customer satisfaction in 2009
. JD Powers #2 in customer satisfaction in 2008
Global Mortgage Group, Charleston SC August 2006
- December 2006
Mortgage Loan Officer
Primary responsibilities included converting various leads
to closed loans and building relationships with borrowers,
realtors, attorneys and lending partners.
Citibank NA, Rochester NY May 1997
- August 2006
Banking Center Operations Manager (April 2002- August 2006)
. Actively managed the sales process with associates and looked for
opportunities to deepen the client's relationship with the bank and
obtain referrals for new business.
. Ensure complete operational control and integrity within the financial
center
. Developed and coached a collaborative team to be operationally
efficient and cognizant of acceptable audit results while maintaining
legal, corporate and regulatory procedures
. Coached staff on account risk management and sales functions to foster
an environment that helped reduce the banks overall exposure to
potential losses
Assistant Banking Center Manager (August 1999 - April 2002)
. Collaborated with banking center staff to generate retention
strategies and worked to increase relationship development programs to
ensure customer satisfaction and maximize cross-selling opportunities.
. Demonstrated tactful communication and problem resolution skills
. Supervised daily operations of the banking center, resolved employee
challenges and consistently met or exceeded sales goals established by
the organization
Management Training Program (May 1997 - August 1999)
. Worked in various roles throughout the banking center gaining
knowledge of the financial sales and service processes
Recognition 2004 Citibank CitiStars Award winner for outstanding
performance
2005 Citibank CitiStars Service Excellence Award for
outstanding customer service
2009 Highest Customer Satisfaction among 16 homebuilder
divisions across the country
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