Customer Service Manager

Joshua Coates 770-***-****

**** ********* ****, *******, ** 30101 ***********@*****.***

Education:

• Harrison High School, Kennesaw, Georgia

• Kennesaw State University, Geographic Information Systems Certificate

• Kennesaw State University, BA Geography

Honors and Awards:

• Spring 2009 Dean’s List

• Fall 2010 Dean’s List

• 2010 Kennesaw State University Recognition for Student Research

Summary of Relevant Work History:

GIS Analyst-Intern 07/2010 – 09/2010 Bartow County

GIS Analyst-Intern Team Lead 10/2010-Present Cartersville, GA

• Installed and configured ArcGIS 10 on workstations

• Used ArcGIS Server Manager to configure a production GIS server to display web mapping applications

• Used ArcGIS 10 to produce the high cartographic quality basemap that Bartow now uses for all published paper and web maps

• Used ArcGIS Server to publish a .NET web mapping application for internal use for determining if properties are in the 2010

updated floodplains

• Used Flashbuilder 4 to develop the Adobe Flex web mapping application Bartow uses for external customers to determine if

properties are in the 2007 or 2010 updated FEMA floodplain, as well as an application to maintain inventory of the counties GPS

Control Monuments

• Created and maintained ArcSDE versioned spatial datasets for web and workstation mapping applications

• Managed several projects to create the above mentioned applications and others from the needs assessment phase through to the

project maintenance phases

• Have been currently tasked as the team lead for a new group of interns to train and manage the intern team in Bartow’s GIS

processes

General Manager 04/2003 – Present Johnny’s Pizza

Acworth, GA

• Manage the day to day employee, customer service, and business functions of the restaurant

• Set staffing schedules for optimal customer experience

• Measure employee performance for optimal customer experience

• Worked with staff to improve customer service and efficiency

• Maintain inventory and logistics to ensure product supply

• Measure and adjust labor and food costs for optimal profitability

In-Store Service Representative 05/2010 – 07/2010 United Retail Service

Kennesaw, GA

• Performed store resets for the electrical/wiring devices and lighting departments according to plan-o-gram specs.

Supervised temporary workers in building new bay displays, taking inventory of old product, and stocking

new products.

Trained temporary workers to build new bay displays, take inventory of old products, and how to stock new

products.

Cook 09/2000 – 04/2003 Cellini’s Italian Restaurant

Acworth, GA

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• Performed daily preparation of all menu food items

• Cooked orders in timely and orderly manner

• Worked with other cooks and servers to improve customer service and efficiency

GIS Projects:

• Bartow County basemap construction and metadata creation

• Bartow County Floodplain Mapping and creation of web mapping applications

• Administered several intern projects including: a web application for fire station and hydrant locations, map book creation for

the county Fire Department, Road Department inventory of all county roads for budgeting and reimbursement, Victim Witness

Assistance mapping, and the readdressing of the Lake Allatoona area

• Spatial and Temporal Analysis of Land Use Impacts on Water Quality in North Georgia

• Site Location Analysis for Development of a Disc Golf Course in Cobb County, Georgia.

Vegetation Dynamics in Chestnut Ridge, WV

• Land Use Impacts on Soil Quality in the Etowah River Watershed

Carbon Dioxide Levels and Solar Radiation in the United States

Relevant Knowledge & Skills:

• ArcGIS 9.3.1 and ArcGIS 10 along with extensions (spatial analyst, network analyst, geoprocessing, geocoding, caching, etc.)

• ArcInfo Desktop, ArcSDE, ArcGIS Server, ArcGIS API for Flex, and Erdas 9.1&10

• Microsoft Office Suite (Excel, PowerPoint, Word, and Access)

• Macromedia FreeHand MX

• FlashBuilder 4

• GPS Experience (Garmin, Trimble)

• Knowledge of basic vegetation dynamics study methods, soil studies, hydrology, and biogeography

• Knowledge in plant identification

• Experience in land use analysis and their impacts on the environment

• 8 years experience in people management skills

• Strong interpersonal skills

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