Customer Service Manager

Koladiya Vitthal

****, *.*. ******* ****• Jersey City, N.J 07307•m201-772-6812•

***************@*****.***

OBJECTIVE: Experienced Professional seeking to secure a position with a well established

organization with a stable environment that will lead to a lasting relationship in the field of

Pharmaceuticals.

SUMMARY OF QUALIFICATIONS

• Execution of daily / monthly production schedule by planning and making the most effective

use of available resources i.e. personnel, machinery in order to meet schedule & agreed upon

goals and objective.

• Identifying and taking action to improve quality, safety and efficiency of production process.

• Tracking of current work in process (WIP) products.

• Daily observation and audit of production floor for compliance with all regulatory requirements

(cGMP, SOP, Safety) and company’s policies.

• Regularly checking various equipment logbooks, daily observation records etc.

• Participate and lead in making process improvements.

• Prepared Training Matrix and Training Module for staff and worker and involved in training and

evaluation.

• Played major role during regulatory audits such as FDA, TGA, MHRA, and ANVISA.

• Being a part of Internal Quality Audit team responsible for internal plant inspection.

EDUCATION :

Keller Graduate School of Managemen

Master of Business Administration

Graduation Date: April 2010 GPA: 3.14

S .K.Patel College of Pharmaceutical Education & Research, India

Bachelor of Science in Pharmacy

Graduation Date: May 2003 GPA: 3.64

EXPERIENCE

Marg Pharmacy Inc. NY

Assistant Manager 06/2010 to Present

• Responsibilities as an assistant store manager include management of the schedules and

processes.

• Control the expenses, provide best customer service and train the employees.

Supervise display merchandising and maintenance of the store.

Torrent Pharmaceutical Ltd., India 4/2006- 3/2007

Senior Technical Assistant

• Motivated and guided staff of thirty, as well as provided timely performance recognition,

counseling and identified their training needs in various areas.

• Ensured employees participated and received all relevant training within required timeframes.

• Tracked department’s performance by preparing and reviewing daily and monthly reports.

Claris Life Sciences Ltd., India 2/2004-4/2006

Production Officer

• Managed staff of thirty five in manufacturing department.

• Participated and lead in making process improvements such as reduction of customer complaints,

product quality improvements and efficiency of man power.

• Suggested modification or corrections to the management if required and initiated change

requests to improve current practices through change control policies.

• Significant contribution made in projects involving reducing manufacturing cost, productivity

enhancement and continuous quality improvement programs.

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