Customer Service Engineer

Career Summary & Objective

Focusing to develop managerial, analytical skills and leadership qualities.

Keen to contribute with multi-disciplinary groups to complete projects

within specific deadlines. Striving for continuous improvement, change

managing and seeking, enhancing internal and external customer values.

Education

. MBA

International Technological University, Sunnyvale, California, August 2010,

GPA 3.74

Worked as Graduate Teaching Assistant

. MS in Mechanical Engineering

North Carolina Agricultural & Technical State University, Greensboro, North

Carolina, May 2008, GPA 3.52

Worked as Graduate Research Assistant

Thesis: Development and Characterization of Tunable Graded Nano Ceramic

Coatings

. BE in Mechanical Engineering

Anna University, Chennai, India, May 2006, GPA 3.63

Team leader in the undergraduate "Low- cost air conditioner" project

Professional Experience

. Coatings and Surface Technologies Inc., Matthews, North Carolina

Project Engineer

2009-Present

- Research on low temperature chemically formed ceramic coatings

- Project Management and investment planning

. Cummins Inc., Columbus, Indiana (Headquarters)

Cummins Technical Center

Mechanical Development Engineer Intern

Intern during summer of 2007

- Interacted with internal and external customers

- Worked on DVP&R (Design Verification Plan and Report)

- Learned about data acquisition and analysis

. Simpson & Company Limited, Chennai, India

Intern during summer of 2006

- Assisted in scheduling of engine parts assembly

. Ramic K-Tech Coatings Private Limited, Chennai, India

(Subsidiary of Bodycote K-Tech, Inc., USA)

Intern during summers of 2004 and 2005

- Customer service and problem solving

- Assisted in quality and technical marketing of low temperature formed

ceramic coatings.

Software Knowledge

- Lotus Notes

- Minitab

- Matlab

- Maple

- Origin

- Microsoft Office Suite

- AutoCAD

- SAS

Professional Membership and Certification

- Six Sigma Green Belt certified

- Member of American Society of Mechanical Engineers (ASME)

- Member of SAE International

- French Language certified by Alliance Francaise De Madras

- Engine familiarization certified by Cummins Inc.

- Basic Level Certified by IHI Open School for Healthcare Professions

Languages Known

- English

- Hindi

- Tamil

- French

Contact this candidate