Customer Service System
Resume:
David D. Cooper
Lexington, KY 40509
Email: **********@**********.***
Objective
A position as a System i Systems Administrator that utilizes my knowledge and experience
and provides me with versatile and challenging responsibilities.
Strengths
Emphasis on providing excellent customer service to a variety of customers as a team
leader in a technical environment. Strong Systems Administration skills, OS/400, O/S
upgrades, Backup & Recovery, TCP/IP, SNADS, iTera data replication software,
Operations management, PTF management, HelpSystems, RPG/400, CL/400, Query/400,
problem determination, and strong documentation skills.
Experience
Systems Administrator, 1998 – 2010
IBM, Lexington, KY
My roles and responsibilities as a System i Systems Administrator:
System i technical lead
System i O/S upgrades
Extensive knowledge of the i5/OS and OS/400 operating systems
System i PTF maintenance
Plan and coordinate changes
Day-to-day System i administration, i.e., preventative maintenance, problem determination and
resolution, review jobs logs, review history logs, high-level system monitoring
Program in CL and RPG
System i LPAR environment administration
Basic networking skills
Basic hardware skills
TCP/IP and SNA protocols skills
System i BRMS skills
Backup & Recovery expertise
Disaster Recovery planning
Rapid Recovery/High Availability solutions (OMS/ODS & iTera) skills
System i Ops Console skills
HMC skills
Coordinate and provide assistance to BCRS customers as required known for excellence in
customer service
Provide assistance to System i operators as required
Problem and Change management skills
Represent the System i team in required meetings
Work independently
Work 24/7 as needed
Senior Programmer Analyst, 1996 - 1998
Rand McNally, Versailles, KY
My roles and responsibilities as a Senior Programmer Analyst:
Responsible for all aspects of programming RPG business applications that tracked the whole
manufacturing process from the initial cold calls by the salesmen to fulfillment (when the product
was shipped out the door).
Education
MBA Eastern Kentucky University
BBA Eastern Kentucky University
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