KRISTINA M. BENNETT

**** **** ****** *** ****, Phenix City, AL 36867

253-***-****

abhyjf@r.postjobfree.com

OBJECTIVE

To obtain a position in the accounting field where I can utilize my work

experience and education to improve company's operation

SUMMARY OF SKILLS AND QUALIFICATIONS

. Associates Degree in Accounting

. Over 4 years experience in applying principles and processes for

providing customer services; this includes customer needs assessment,

meeting quality standards and evaluation of customer satisfaction,

handle and resolve complaints.

. Proficient in organizing and maintaining document management systems

for electronic and paper documents.

. Technologically literate with strong computer skills; proficient in

Microsoft Word, PowerPoint, Excel, Outlook, Peachtree, QuickBooks.

Type over 65 WPM.

. Proven ability to establish, promote, and maintain a solid customer

base.

RELEVENT EXPERIENCE

Accountant/Bookkeeper

. Reconciled various expenditure reports to source documents.

. Prepared routine entries and posted financial transactions.

. Reconciled entries and internal ledgers to financial system reports.

. Assisted in preparation of financial statements.

. Preparation of individual, corporate, single business tax returns.

. Researching tax questions for clients.

. Entered, transcribed, recorded, and maintain information in written

and electronic/magnetic form.

. Reconciled payment ledgers; processed actions for payment, reviewed

financial transactions for accuracy.

Office Administration

. Completed contract forms, prepared change of address records using

automated systems.

. Maintained and ordered supplies and made work order request for

facilities and offices equipments.

. Assisted at public marketing events, including setting up, breaking

down and other tasks as required.

. Managed work schedules, calendars, and arranged appointments.

. Computed, recorded, and proofread data and other information, such as

records or reports.

. Reviewed files, records, and other documents to obtain information to

fulfill requests.

. Troubleshoot problems involving office equipment, such as computer

hardware and software.

Customer Service

. Communicated with potential clients to answer questions and provided

referrals to respective program managers and completed follow up

actions to ensure that customer satisfaction was met.

. Worked with new customers in the development of new accounts and the

implementation of new systems.

. Managed a high-volume workload within a deadline-driven environment.

. Proficient in use of multiline telephone system in support of customer

needs, took massages over the phone, and delivered massages to

appropriated department.

. Handled customer complaints in a professional manner and successfully

diffused volatile customer situations.

. Referred unresolved customer grievances to designated departments for

further investigation.

RELATED WORK EXPERIENCE

Accountant/ bookkeeper (Internship) 07/2010 - 08/2010

CPA Firm, Columbus, GA

FRG Head Treasurer (Volunteer) 07/2008 - 08/2008

U.S. Army, Fort Benning, GA

Receptionist/Data Entry Clerk

02/2008 - 09/2008

Office Team, Federal Way, WA

Inventory Control Manager 11/2007 - 02/2008

Apple One, Kent, WA

Customer Service Representative 06/2007 - 11/2007

Total Living Concept, Kent, WA

Cashier/Customer Service Representative 12/2005 - 05/2005

Wal-Mart, Federal Way, WA

EDUCATION

Associates Degree in Accounting 06/2009 - 09/2010

Columbus Technical College Columbus, GA

Contact this candidate