Administrative Assistant Manager

Lidiane Santos

***** ****** ******* ***** **** Raton, FL 334**-***-*** 0870 **************@*****.***

Objective

Dedicated and technically skilled business professional with a versatile administrative support skill set developed

through experience in the administrative department.

Maintains excellent communication skills, problem resolution abilities, and a high level of confidentiality.

Excel in resolving employer challenges with solutions, systems and process improvements to increase efficiency,

client satisfaction and the bottom line.

Key Skills

Teambuilding & Supervision Report & Document Preparation

Staff Development & Training Records Management

Quality Improvement Meeting & Event Planning

Experience

Oppenheimer, Boca Raton, FL 2000 2006

Operations Department, 2000 2006

New Accounts/Executive Sales Assistant

Held positions of increased responsibility for this leading brokerage firm with major clients.

Provide executive level administrative support to the Operations Manager and Financial Advisors.

Serve as point person for managers, sales teams, clients, and vendors to ensure proper lines of communication.

Responsible for making domestic and international travel arrangements for senior level executives.

Created automated daily stats report that reduced inaccuracies and provided management with an important

decision making tool.

Responsible for inventory reporting acquisitions, recording the internal movement of equipment, recording

dispositions of equipment and verifying and preparing reports of periodic inventories.

Compose and distribute inter departmental memorandums (e mail, documentary and voice) ensuring timely

delivery and receipt of important information while at the time maintaining confidentiality.

Responsible for incoming and outgoing faxes and mail. Position also required heavy data entry. Performed some

accounting activities on Excel that were sent daily to clients.

Boca Rio Golf Club, Boca Raton, FL 1995 2000

Receptionist/Administrative Assistant

Served as receptionist and administrative assistant to the management team, handled a busy phone system,

functioned as primary liaison to clients and ensured a consistently positive client experience.

Quickly became a trusted assistant to the company president, executive staff and office manager and earned a

reputation for maintaining a positive attitude and producing high quality work.

Open, sort, and distribute incoming correspondence, including faxes and email.

File and retrieve corporate documents, records, and reports.

Computer Skills

Windows 7; Microsoft Word, Excel, PowerPoint; Adobe Illustrator;

Photoshop; Outlook Express; advanced Internet research

Education

Palm Beach State College Present

Associates in Science

Languages

English, Portuguese and Intermediate Spanish

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