Customer Service Engineer

Peter Zarakas

***** ******* ***

Noblesville, Indiana 46062

********@*****.***

317-***-**** Home

219-***-**** Cell

OBJECTIVE

Actively pursuing a career with an organization utilizing experience in

microcomputer and networking management. Offering an opportunity for

professional growth.

SUMMARY

Diversified experience in efficient help desk services and computer operations.

Experience includes and is not limited to full service computer technician.

Knowledge of hardware, software troubleshooting, maintenance and repair. Self

starter demonstrating ability to work well with others both independently and on a

supervisory level while mastering effective customer service skills. Effective in

presenting a positive image of company to staff/customers. Ability to act

appropriately under stressful situations. Clear understanding of scheduling work

priorities while implementing and delegating company policy and procedures

EMPLOYMENT

Chicago Metallic Corporation -Chicago IL, (Contract Work) Temp assignment; Hardware Support,

Lotus Notes and login support, VPN trouble shooting for in house/outside sales personnel:

Responsibilities also include Re-installing OS on laptop and desktop ready imaging, backup tapes,

Software installs, inventory control: Knowledge of Hyena, Webx, Active Directory Users, Lotus Notes

US Steel - Portage, IN (06/06-04/09): Process Control Engineer: Troubleshooting and maintaining

the production line computers errors entering tags into INSQL for the productions line servers, revised

user manuals for line operators. Responsible for configuring Dolphin scanners for line production

Pet Smart - Merriville IN (03/00-06/06) Maintained health of animals, customer service,

Stocking, fork lift driving. Record keeping for stock reordering

Xerox - Chicago, IL (01/95-01/98) Maintained over 500 copiers and fax machines in several major

Corporations. Increased unit size in excess of 18%. Documented record of excellent customer

service skills, responsible generating monthly customer billing statements.

EDUCATION

New Horizon Computer Learning Centers, Carmel, IN: MCSA Microsoft Certification - 08/10

Davenport University, Merrillville, IN: Bachelor Degree, Micro Computers - 06/03 (Deans List)

Certifcate of Microsoft Systems Engineer training – 08/03

Purdue University Calumet, Hammond, IN, hotel Restaurant Management: 9/86-5/87

College of DuPage, Glenn Ellyn, IL, Hotel Management: 9/85-6/86

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