Customer Service Manager

John Ivins

Contact

Tel : 708-***-****

e-mail : **********@*******.***

Address

***** *. ****, *********** ****, Il. 60803

Profile

Objective I am seeking a challenging position in customer service, dispatching or warehousing with

a company that is growing and changing.

Availability Immediately

Key Skills

Proficient or familiar with a vast array of equipment, procedures and operations including:

Shipping Via UPS Purchase order procedures 8000lb forklift RF scanners

Shipping via USPS Receiving procedures Stocking and issuing Budget constraints

materials

Education

Bachelor of Arts in Education

1987 to 1992

Saint Xavier University, Chicago, Il.

Work Experience

Full time job

Comcast, Woodridge Il.

Customer Account Executive October 2008 to November 2010

Assist customers with inquiries about their bills

Assist customers with service changes

Troubleshoot video problems to try and get them working

Schedule technicians to fix problems

Full time and Part time jobs

Envirotest Illinois, Inc., Villa Park Il.

Various September 1988 to June 2008

Dispatch technicians to service calls at testing stations

Trouble shoot equipment over the phone to prevent service calls

Shipping, receiving, ordering, stocking and issuing parts

Managed test station in Addison, IL.

Managed test station in Streamwood, IL.

Assistant manager for test station in Bedford Park, IL.

Assistant manager for test station in Markham, IL.

Test lane operator for test station in Markham, IL.

Part time job

O’Connor Quality Hyundai

Porter May 2002 to July 2004

Cleaned vehicles for delivery to customers

Transferred personal belongings to the new vehicle

Other duties as assigned by the sales manger

Contact this candidate