Customer Service Manager

Ronald (Ron) W. Smith

**** ********* *****

Mechanicsburg, PA. 17050

717-***-****

Email: ********@***.***

Career Objective: Pursuing a strong and challenging position in the

insurance industry.

Personal Strengths and Experience:

. Highly organized and efficient.

. Extremely capable manager and leader.

. Proficient in all phases of organizing and coordinating projects,

meeting deadlines, and meeting budgets.

. Over 37 years of experience in the field of insurance claims.

. 20 years of experience as a trainer in the fields of Casualty,

Liability, and Workers Compensation.

. In-depth knowledge of insurance policies, procedures, and strategies.

. Sound knowledge of the Federal, State, and Local laws.

. Exceptionally good communication and demonstration skills.

Career Experience:

Vale National Training Centers, Mechanicsburg, Pa.

Senior Director, March 1991 - May 2009

. Supervised 10 employees with national and international

responsibilities with other Vale locations, as well as special

projects of insurance companies, self-insureds, and risk management.

. Responsible for interviewing, hiring, and training new personnel.

. Responsible for the overseeing the daily activities of up to 100

students a week.

. Traveled extensively in the US.

. Presented special seminars to Ford Motor Company, Cleveland Transit

Authority, Chicago Transit Authority, Risk Management Dept. for the

State of AZ., PGE of Ca. and others.

Lindsey and Newsom/Cunningham Lindsey

Adjuster/Manager, October 1972 - March 1991

. Began as a trainee adjuster in Texas and earned an All Lines Adjuster

License.

. Responsibilities included dealing with insureds, claimants, and

witnesses, from the initial to the final reports.

. Achieved optimum customer service and access coverage for liability

and damages.

. Represented the carriers in court cases as well as in hearings.

. Involved in the claim process, including demonstrating and explaining

the terms and conditions of the policies.

. Investigation and completed complex claims including structured

settlements.

. Worked with the claim department in strengthening claim control and

standardizing the claim practices.

Educational Experience/Recognition:

. Certified as an All Lines Adjuster

. Member of Society of Insurance Trainer and Educators

. Tyler Jr. College, Associate of Arts

. Stephen F. Austin University

. Sam Houston State University

. East Texas State University

. Certified in "Train the Trainer" Program

. Certified in "Advanced Property and Casualty" Programs

. Received "Outstanding Man in America"

References available upon

request.

Contact this candidate