Customer Service Project

CURRICULUM VITAE

GANESAN.M E-mail: *******.*********@*****.***

Mobile: 988-***-****

Objective

To build a long lasting career in a company this can provide me

challenging assignments to acquire new skills, knowledge and experience

every day

Profile

. Have 6.5 yrs of experience in developing web applications using

Java and J2EE.

. Sun Certified Programmer for the Java 2 Platform, Standard Edition.

. Experience in Agile software development process including requirement

gathering from onsite team, design, coding and testing.

. Experience in software maintenance process including analyzing change

requests and fixing the issues.

. Played a role of Team Lead.

. Productive worker with excellent communication and interpersonal

skills.

Experience Summary

. Working in TESCO, Bangalore as Senior Software Engineer from Jun 2009

to till date.

. Worked in Keane India Pvt Ltd., Bangalore as Technical Lead from Nov

2006 to Apr 2009.

. Worked in TATA CONSULTANCY SERVICES Ltd., Chennai as Software

Developer deputed by Focus InfoTech., Chennai from Jul 2006 to Oct

2006.

. Worked in Mega Mind Computing Solutions (Pvt) Ltd., Chennai as

Software Programmer from Jul 2004 to Jun 2006.

Academic Details

> B.E (Computer Science) [68%] from NATIONAL ENGINEERING COLLEGE,

Kovilpatti, in the year of 2004.

> HSC Passed [84.58%] from K.V.S.Higher Secondary School, Virudhunagar.

> SSLC Passed [77.4%] from K.V.S.Higher Secondary School. Virudhunagar.

Software Skill Sets

Operating System : DOS, Windows, UNIX

Languages : JAVA

DataBases : Oracle9i, MS Access, SQL Server 2000, MySQL

Tools : TOAD, Visual Source Safe, Clear Case, Clear Quest, Tortoise

SVN, Rational Rose, SSH client, TFS, Enterprise Architect

Web Tools : HTML 4.0, XML

Script Language : JavaScript, AJAX

Servers : Apache Tomcat 5.0, WebLogic7.1/9.1, JBoss 4.2.3, DAS

Framework : Struts 1.1, ATG 9.1

IDE : Eclipse 3.1, WSAD, MyEclipse 5.0, Eclipse Europa

J2EE Components : JSP, Servlet, EJB 2.0/3.0, Webservices and

Hibernate 3.2

ATG modules : ATG Commerce, ATG CSC 9.1

Projects

Project #1 : Tesco Commerce Service Center (CSC)

Client : TESCO

Environment : Java, JSP, EJB, JMS, ATG Commerce, CSC 9.1

RDBMS : Oracle 11g

Responsibility : Design and Development

Duration : Jan '10 to till date

Team size : 32

Description:

ATG Customer Service work stream of the Tesco.com Change Program

allows the customer to register/sign-in, access the account details, order

products, manage orders and return a product by calling the Commerce

Service Centre, by logging in Tesco.com or In store at the direct desk

which aims at streamlining the entire customer service operations, thereby

increasing customer satisfaction and retention.

CSC also has Online Self-service which provides the general help,

FAQs, static and dynamic chat service .The customers will also have the

facility to request for a call back. In addition to that, all order related

services will be available online.

Project #2 : ATG Instore

Client : TESCO

Environment : Java, JSP, EJB, JMS, ATG Commerce, CSC 9.1

RDBMS : Oracle 11g

Responsibility : Design and Development

Duration : Jun '09 to Dec '09

Team size : 8

Description:

The purpose of the Instore is to allow customers access to the full

range of Tesco.com products and systems while standing shoulder to shoulder

with in-store staff. ATG Instore application is internet explorer based,

and will sit in a 'wrapper' on the current in-store tills. The internet

explorer based application will connect to the central systems to provide

all the functionality of the website: registration, product browsing,

product ordering, delivery options and payment. As well as product

ordering, this application will also allow the customer access to ATG CSC

functions, allowing the GA to manage customer orders, add tickets to

customer orders, offer customer refunds and produce labels for returns.

The wrapper will allow ATG Instore access to a number of other functions

currently present on the in-store till, such as the handheld scanner. The

wrapper will also allow Instore application to swap into Storeline, thus

allowing the customer ability to buy non-direct products at the direct

desk. This solution therefore offers a unified and improved customer

experience and optimized product and service fulfillment.

Project #3 : Global Visual Voice Mail

Client : Unisys

Environment : Java, JSP, Servlet, EJB 3.0 and Hibernate

RDBMS : MySQL

Responsibility : Design and Development

Duration : May'08 to Apr'09 (12 Months)

Team size : 12

Description:

VVM is a new feature for Apple iPhone, where user can view/play the

mailbox voice file in the handset itself. Global Visual Voice also provides

a general purpose interface that allows smart handsets to receive

notification of received voice mail. Information about the message can then

be displayed at the handsets, which may retrieve, organize, redirect or

dispose of the messages as the client desires. Support is also provided for

voice mailbox greetings management by the handset.

VVM has three major components. The first one is CAP (Communication

Application Platform) which will send the voice message information or

events and it is developed in Linc and Algol languages. VVMBL (VVM Business

Logic) is the next component developed in Java which will process the

events and send it to IMAP Server. The last one is IMAP Server written in

C, which will update its own mailbox with the input data sent by VVMBL.

Project #4 : Aircore

Client : Unisys

Environment : Java, JSP, JSPF, HTML, JavaScript, JMS, Servlet and EJB 2.0

RDBMS : Oracle

Responsibility : Development

Duration : 15 Months

Team size : 25

Description:

AirCore is a series of new airline passenger solutions created to meet

the needs of today's rapidly changing competitive market. It is based on a

suite of platform-independent applications that are designed to be easily

deployed, extended and modified. The AirCore solution provides a number of

benefits including customer centric processing, the ability to adapt

quickly to an ever changing market, the need for transparent change and

lower development, maintenance and deployment costs.

Roles and Responsibilities:

Member of the development team for the BOOKING module of the project.

Responsible for developing a part a creating booking through what is known

as Teletype messages in airline industry.

Project #5 : Item Management (IMN)

Organization : TATA CONSULTANCY SERVICES Ltd., Chennai.

Client : TARGET- Minneapolis, USA.

Environment : ATG Dynamo, ServletBeans, FormHandlers, Repository and

DSP

Responsibility : Development of Product Vendor module

Duration : 4 Months

RDBMS : DB2

Description:

In a highly attractive procurement market wooed aggressively by

many vendors, Target consistently sought to improve its positioning by

offering value added applications around its business exchange. With time

to market a critical driver for success, the client decided to leverage

TCS's expertise to enhance the features of the exchange, we offered the

client a phased rollout approach to meet the Target mandate requirements

and we offered end-to-end solution for implementing the IMN Application.

This application is for both Merchant and Vendor. Merchants can create new

product by using some functionality like, follows some hierarchy, it

includes the development of a business process execution application and

integration with existing legacy GMS (Global Maintenance System) of the

client.

Project #6 : Enterprise Office Suit (EOS)

Environment : Java, JSP, JavaScript, Servlets, JavaBeans and JDBC

Description:

An Enterprise Office Suit tool that facilitates tracking of

myriad activities during project execution, starting right from its

conception to realization, Issues that arise while executing these

activities can be conveniently handled and tracked. Reports generated for

project task wise progress and issue average lifetime and average Issue

handling time prove extremely useful for productivity and quality analysis.

Project #7 : Equipment Tracking System

Environment : Java, JavaSwing, JavaBeans, Servlets, JDBC

Description:

The Equipment Tracking System was developed as a

tool to maintain all the details about the equipment used in ISS Private

Limited. The tool helps the Administration, System Administration and

Projects Departments to automate the equipment handling procedure. This

tool allows Administration Department to enter the details regarding the

shipments, Invoice and Re-export of equipment.

Personal Profile

Date of Birth : 10-07-1983

Father's name : Mr. S.Marimuthu

Gender : Male

Marital Status : Single

Nationality : Indian

Languages Known : English, Tamil

Hobbies : Reading Books, Listening songs, Playing Cricket

Passport No : F5305328

Permanent Address : #58, Raman Street, Allampatti,

Virudhunagar-626001.

Contact Address : #27, First Square,

Murphy Town, Ulsoor,

Bangalore-560008.

I hereby declare that all the information furnished above is true to the

best of my knowledge.

Yours faithfully,

M.GANESAN.

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