Manager Management

Albert Thomas, Jr.

IT Business Partner

**** **** ****** ****** • Milwaukee, WI 53224 • H:414-***-**** • C:414-***-****

********@**.**.***

BACKGROUND SUMMARY

IT Leader with a diverse background in manufacturing, software development, and global IT

infrastructure management in both global corporate entities and small private firms. Expertise as a

business partner, collaborating with business leaders to develop solutions and IT strategies to leverage

business initiatives into competitive advantages. Demonstrated skills in:

Talent Development Outsourcing Management

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Database Management Operational Efficiency Strategies

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Technology Management Six Sigma Techniques

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Software Application/Development Vendor Management and Negotiation

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Project Management Process Definition and Improvement

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PROFESSIONAL EXPERIENCE

ROCKWELL AUTOMATION, Milwaukee, WI 1991 to Present

A $4.5 billion international industry leader in developing automation systems, controls, and services.

Manager, Enterprise Systems Management

Managed the global Client and web application infrastructure for the corporation. Major services

managed included PC infrastructure, wintel, unix, and mainframe server patch and vulnerability

management, middleware infrastructure for e-commerce, erp integration, and major subsystem tools

such as enterprise job scheduling, output management, file transfer, and system controls. Staff up to

14 (global); operational budget up to $2.6 million (national).

Developed a global web infrastructure support team managing a portfolio of 87 systems

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interfacing with ERP, Finance, E-Commerce, and manufacturing systems reducing error

producing systems by 50% using six sigma techniques to baseline level of one outage per year.

Introduced flexible staffing model reducing costs 35% while increasing project capacity 5X,

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reducing incidents 30%, and reducing virus vulnerability occurrences 40%.

Managed a portfolio of over 200 desktop applications, piloting a business project that realized

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$1.7 million in process savings and reduced time to respond to customer by 90%.

Manager, Operations

Managed the Global infrastructure for the corporation. Major services managed included

telecommunications, network, security, IP management, backup and recovery, and servers including

mainframe, unix, and wintel environments. Primary region included, but was not limited to the

Americas. Major initiatives included follow the sun support implementation, SOX and ITIL

compliance, growing the European and Asia Pacific support capability, service level management,

ITIL integration, new technology integration. Staff up to 44 (global); operational budget up to $8

million (national).

Developed a cross training and knowledge transfer program employed globally allowing for

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distribution of tasks across regions, multiplying capacity and reducing overtime 80% without

increasing personnel.

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Implemented F5’s, Google Search appliance, Subversion code management, Release

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Management process, and PC encryption with no new staff, including role definition, SLA

management, and no downtime.

Manager, Mainframe Services

Managed the Global mainframe environment. Major responsibilities included operations

management, major project coordination, service level delivery, and SOX compliance. Major

initiatives included data center consolidation, reorganizing support model, expanding service

catalogue, and transitioning to manage outsourcing model.

Led global teams in the consolidation of data centers to a primary US site resulting in 40%

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($700K) operational savings while experiencing no interruptions in business and no service calls.

Replaced the central mainframe in two months with no interruption of service, doubling

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capacity, migrating systems, and maintaining SOX compliance.

Piloted and implemented a project to reduce centralized printing operations enterprise-wide.

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Using Kaizen principles, process maps, and on-line viewing technology, integrated new methods

for doing business reducing the need for centralized printing. The project saved 21 million pages

per year (a 75% reduction in printing needs) resulting in a $456,000 savings for Operations and

$183,000 in the business units.

Account Manager, Business Relationships (1991 to 2001)

Various IT Software Development Management & Database positions

COMPUTER STRATEGIES, INC., Grand Rapids, MI

A $400 million provider of automotive production software.

Database Manager, responsible for integrating a new database engine into the product. Staff: 48

XEROX, Rochester, NY

A $22 billion leader in document technology and services.

Database Administrator/Analyst, responsible for Oracle environment and application management.

Staff: 3

EDUCATION & TRAINING

Leadership - Marian University Doctoral Program, Fond du Lac, WI / anticipated 2012

MBA, Finance/Marketing, Keller Graduate School of Management - Chicago, IL / 1993

BS, Computer Systems, Rochester Institute of Technology, Rochester, NY / 1982

ITIL / ITIL V3 Foundation Certification

ISO 9001 Training and Audited

LEAN Manufacturing trained

Oracle Masters: Database Administration, Networking, Replication, Distributed DB, Advanced Problem

Solving, Six Sigma Greenbelt

Albert Thomas, Jr. Page 3

Albert Thomas, Jr.

TECHNOLOGY & ACHIEVEMENT ADDENDUM

Technology Management Summary

Platforms: Mainframes (IBM, DEC), Midrange (HP, IBM AS/400, SUN, DEC, DG), Windows Server

(DELL, HP), Call Centers (Cisco, Avaya), Google Search Appliance, Thunderstone Search

Appliance

Operating systems: Unix, Linux, HP-UX, Solaris, Z/OS, AIX, Cisco IOS, VM

Productivity tools: Lotus Notes, Microsoft Office, Open Office, Visio, Microsoft Project, Artemis, vi

Programming: C++, C, FORTRAN, COBOL, LISP, APL, SNOBOL, Pascal, Perl, Assembler, C-Shell,

Korn Shell, awk, Basic, Visual Basic

Database: Oracle, DB2, SQL Server, Sybase, DBMS (Network)

ERP: SAP, Peoplesoft

Utilities/Services: LDAP, HPOS, BMC Patrol, Control-D, HP Openview, Checkpoint Firewall, RSA ACE

Server (SecureID), Symantec Altiris, Symantec Anti-virus, Wyse Package Studio, Cognos,

Control-M, FTI, Citrix

Middleware: IIS, Apache, Tomcat, JBOSS, WebSphere, MQ Series, XI (PI)

Special Achievements / Honors

CIO Spotlight award – Mainframe Replacement

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Good Citizenship Award (2001)

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Team of the month Award -RC spinoff (2001)

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Innovation Award –Authorization Server (1996)

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Co-chair UNCF walk/run (1995-1997, 1999, 2001-2010 raised the 7 largest amounts in company

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history)

Center for Teaching Entrepreneurship Award 2003

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Six Sigma Greenbelt certification ($1.1 million in registered savings, 2006)

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Rockwell Automation UNCF champion, 2007-2010

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2007 Journal Sentinel Black Excellence Award winner.

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Board of Directors, Hickman’s Academy of Excellence (1997-Present, increased student enrollment by

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50%, opened new school)

AB Investor’s club (1995-Present, Vice president and chairman of Investment committee responsible

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for 27% avg. annual return)

Chair, Leaders of Tomorrow High School Mentorship program (2001-2006, 21 graduates, 17 college

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enrollments)

Community Representative, Nova High School

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Harmony in the Classroom Award, University of Phoenix (2007, 2008)

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United Way Leadership Giving (2009-2010)

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