Customer Service Medical Assistant

Nikki A. Lopez

Email: *********@*****.***

***** ********** *****, ******* *******, CA 91748

Phone: 626-***-****

objectiv

e

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To work as an LVN with an organization that promotes

professional growth, advancement, and is patient care

orientated.

Summary of Qualifications:

Ability to identify, communicate and resolve issues,

respond quickly and professionally to patients. Good work

ethics, ability to efficiently manage multiple tasks, to

perform with minimal amount of supervision and direction in

a fast paced environment. To easily handle shifting

priorities and coordinate with multiple departments to

ensure patient satisfaction. Ability to maintain accuracy

even in stressful or emergent situations.

Experien

ce

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2005-Present Healthcare Partners

Glendora, CA

Medical Assistant

Capable of front and back office duties.

Patient vital Signs

Phlebotomy. Injections and blood draw. Preparing injections for

the physician for specific procedures.

EKG's

Ear lavage

Breathing treatments

Spirometry

Sterilization techniques

ABI's getting patient histories and preparing charts.

Assisting Physicians in minor procedures such as biopsy, excision

and punch biopsy's.

Experience in Pediatrics, Family Practice, Internal Medicine and

Dermatology.

Tray setups with and without usage of specific chemicals such as

Monsels and aluminum chloride and lidocaine with or without EPI.

Insurance eligibility verification

ICD-9 and CPT coding

Windows, Word, Excel, Outlook Express, Touchworks, IDX, HCP

Connect, E-results

2004-2005 Kohls

Chino Hills, CA

Brand Representative

Customer Service.

Cashier, handling all cash, check and credit card transactions.

Returns counter.

Restocking Floor

Answer phones and direct all phone calls in a timely manner.

Ten key (touch).

EDUCATION_________________________________________________________

_________________

2007-2008 North West College

Pomona, CA

California State Licensure of Vocational Nursing

Vocational Nursing Program

Certificate

IV certified

Venipuncture certified

BLS certified

2004-2005 North West College

West Covina, CA

Medical Assistant

Certificate

Venipuncture certified

BLS certified

REFERENCES FURNISHED UPON REQUEST

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