Sales Customer Service

GABRIELLA BAIN

Natick, MA ***** - 508-***-**** - e-mail: *************@*******.***

SUMMARY: Accomplished technical experience in both software and hardware.

Pro-active, results oriented approach with a commitment towards customer

satisfaction. Able to reach key decision-makers. Self-starter,

resourceful in learning the product offerings . Experience in

communicating with Engineers and "C" Level Managers.

KNOWLEDGE:

Hardware: Compaq, HP, Toshiba IBM and NEC computers.

Linksys, Belkin and Netgear Hubs and Routers. APC and

Belkin power

Backup. Wireless LANs, Access Points. Exposure to SUN

Workstations

And Servers. Cisco Network Products.

Software: Symantec and Trend Micro anti-virus and Symantec firewall

software. Proficient in IBM AS/400 Sunrise, Siebel,

Salesforce, SalesLogix, ACT Excel, Word, Outlook and

Peoplesoft . Exposure to Checkpoint/Nokia Firewall and

Cisco EZ-Lite and Asset Recovery Software. HP Eclipse and

Vista and Citrix software.

Networks: Familiar with Data Storage Products - Hardware and Networks

PROFESSIONAL EXPERIENCE

Wright Line Corporation, Worcester MA. 3/09 7/2010 New Business

Development /Inside Sales

. Supported outside sales force

. Used Lotus Notes email and Salesforce to track activities

. Started new territory

. Made 50-80 outbound calls per day

. Recruited new Value Added Resellers

. Worked with VARs to help close business

. Word on quotes, correspondence and performed inventory search

. Worked with the marketing department to acquire prospects

. Researched prospects on Jigsaw, Google and Twitter

. Reported to the Vice President Sales

. Increased sales to 50%

Hewlett Packard, Marlboro, MA - /Sales Support/Customer Service 7/21/08 to

February 09

. Worked on customer oriented projects

. Took inbound calls from customers

. Sold computers and HP data storage products

. Used Outlook, Eclipse, Vista Software

. Qualified leads for the outside sales reps

. Prepared End Of Life Reports by using Excel Spreadsheets and Pivot

Tables

. Prepared quotations and related transactions

. Worked on projects with the sales representatives

. Updated customer information in Eclipse Software

. Sold products to corporations and academia and government

. Worked on GSA government contracts and applications

. Verified correct price and inventory using Vista software (IBM)

. Used Outlook to keep track of incoming projects

. Attended HP Webinars on a weekly basis

. Sold HP products and services

. Recorded weekly activity in Excel

. Familiar with Hewlett Packard products : computers and networking

product

Cisco Product Retrieval On Process Technology - Customer Service/ New

Business Development

February 2007 - July 2008 (Contract Position)

. Made and received calls from Cisco customers .

. Familiar with Cisco Routers, Switches, Wireless Lans & Security and

VPN products.

. Worked in a team environment

. Used the Cisco Systems software (ART) and Cisco EZ-Lite for data entry

. Made 50-80 outbound call per day

. Dealt with Cisco Engineers and I.T. Managers

. Called throughout the United States

. Used Excel Spreadsheet to record transactions

. Helped in the logistics and shipment of products back to Cisco

Glasshouse Technologies - Data Security and Data Backup Services

Oct 2006/Jan 2007 - /New Business Development/Inside Sales

. Business development and lead generation

. Made 50-80 outbound calls per day

. Processed incoming web leads

. Handed 2 leads per day to the outside salesforce

. Sold consulting services throughout the U.S.

. Collaborated with the marketing department on cutomer projects

. Increased number of prospects to 100%

. Interacted with Marketing on leads from shows and events

. Contacted medium to large companies throughout the U.S.

. Worked with Field Sales on getting new business

. Used CRM Salesforce, Excel, Word and Outlook to document transactions

. Responsible for weekly quota of calls - recorded activity in

Powerpoint

. Attended weekly sales meeting with Field Sales and Managers

. Called on IT Managers, Directors and Vice Presidents

. Assisted in coordinating Events and Webinars

. Coordinated Sales Meeting and sent invitation calendars in Outlook to

customers and sales staff

. Reported to Vice President of Sales

ISA - MA June 2005 to 2006

Account Executive/New Business Development

. Sold I.T. training and services in Unix (Linux, Solaris, HP-UX and IBM-

AIX)

. Familiar with EMC products and SAN/DAS Data Storage

. Knowledge of SAN Fabric Switches and Routers

. Prospected to Fortune 500 companies

. Knowledge of Internet Topology

. Called on CEO, CFO and I.T. Managers

. Performed Sales Research on Prospects

. Processed and wrote Request For Proposals and Request For Quotations

. Increased Sales to 50%

Staples Corporate Office - MA August 2004 to May 2005

Inside Sales/New Business Development

. Prospected and also received calls from SMB customers

. Sold over 100 technology products-computers, software and peripherals

. Handled special client requests from clients

. Used IBM AS/400 software to record orders and access inventory

. Tracked and recorded significant sales processes in Siebel software

. Used Siebel software for forecasting and tracking orders

. Prepared quotes in Excel and Word

. Team quota of 2 million per month

. Implemented Sales and Marketing techniques to meet objectives

. Worked with distributors for product availability and best pricing.

Intrasystems - VAR of Security Enterprise Software Nov. 2001 to Aug. 2004

Inside Sales/New Business Development

. Prospected to U.S. State and Federal Govt., Academia and Fortune 100

. Set up and participated in Webex on-line seminars

. Prepared quotes and sales forecasts in Excel and Word

. Interacted with "C" level managers

. Supported Field sales with leads and quotations

. Sold Checkpoint/Nokia Firewall with VPN and Intrusion Detection

. Sold Citrix Enterprise Software

. Upgraded licensing with existing customers

. Sold EMC storage hardware where applicable

. Implemented marketing programs

. Increased sales by 60%

. Followed up on web based leads from Checkpoint and Citrix

. Sold I.T. products and services

. Collaborated with Vendors and Distributors on Marketing Campaigns

Lucent Technologies - MA July 1999-2001

Inside Sales/Account Executive - Channel Partners

. Started new territory - sold nationwide

. Marketed Lucent Wireless LANs and WANs 2.4 GHz

. Worked with Channel Partners to improve sales

. Recruited and worked with Channel Partners

. Participated in monthly Webex Presentations

. Increased sales 85%

. Trained Inside Salespeople in sales techniques

. Used SalesLogix CRM

NEC Computer Systems Division - MA October 1994-1999

Inside Sales/Account Manager

. Sold 9.5 Million in computer hardware and peripherals

. Supported Field Sales and NEC Channel Partners

. Sold to Channel partners and end users

. Targeted prospects and VARs for new business

. Generated quotes in Lotus Notes and Siebel Software

. Attended on-site, weekly training in sales techniques and products

ACI Computer - MA September 1989 to August 1994

Inside Sales/New Business Development

. Started new sales position

. Increased sales by 70%

. Sold IBM compatibles, single board/rack-mount computers and passive

backplanes

. Worked with OEM to get the right products

. Communicated with Engineers on the design of the product/s

. Configured and quoted systems for factory and laboratory environments

. Sold to Corporations, Academia and State Government

EDUCATION AND PROFESSIONAL DEVELOPMENT

. Lesley University, Cambridge, MA

. Bunker Hill Community College (Psychology)

. Wilson Learning Professional Sales Development

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