Customer Service Sales
Resume:
M ohamed J T unis
Charlotte, NC 28216
********@***.***
OBJECTIVE
• Dedicated, expert retail selling professional offering results across different markets. Focused on
exceeding store standards, sales goals, and clients.
• Future goals include education leading to Project Management and certification.
• Reliable worker with the ability to quickly learn new concepts and skills.
• Backed by a solid work history, reputation as a team player and passion for helping others.
• Background includes experience in sales and customer service.
WORK EXPERIENCE
Sales Associate
6/2010 – Present, Carolina Home Remodeling, Charlotte, North Carolina
• Sell merchandise. Develop ongoing customer relationships, enhancing future sales. Develop special
seasonal sales. Recognized for ability to consistently achieve and exceed established sales objectives
and goals.
• Demonstrated the ability to interact with customers from diverse cultures and backgrounds.
• Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium
service delivery and ability to find win-win resolutions.
• Commended for multitasking abilities.
Electronics Specialist
8/2005 - 5/2010, HHGREGG Appliance and Electronics, Charlotte, North Carolina
• Demonstrated proficiency and in-depth technical knowledge of all products offered.
• Provided critical solutions to clients with technology and electronic issues.
• Promoted products, processed credit card applications and furnished excellent customer service.
• Generated sales through visual merchandising, inventory availability, and personalized assistance.
Maintained inventory control and merchandise stocking. Assisted customers with their purchases
and special orders.
Data Entry
11/2003 - 5/2005, Winn Dixie Distribution Services, Charlotte, North Carolina
• Data entry, received and loaded, bound, and arranged pallets, labeled, and transported into
warehouse.
• Maintained compliance with all safety and cooperate regulations.
• Responsible for routine picking, receiving, shipping and packing functions in accordance with
established work processes.
• Resolving common issues or discrepancies on daily basis
Customer Service Representative
5/2002 - 9/2003, Ross Stores, Charlotte, North Carolina
• Served customers in all types of fashion and footwear establishment offered suggestions, and
answered customer questions.
• Consistently generated additional revenue utilizing thorough product knowledge and friendly sales
techniques to up sell product specials and complementary items.
• Exceeded customer expectations by locating hard to find items, and recommending alternative
options for out of stock apparel.
• Cultivated positive and enduring relationships with customers.
SKILLS
• PC Skills in Windows environment
• Detail-oriented
• Able to listen to verbal instructions
• Problem-solving skills
• Effective communication and interpersonal skills
• Good team player
Education
Fourah Bay College – Bachelor of Arts in Finance
Central Piedmont Community College – Associate in Arts in Network Technology
(currently attending)
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