Customer Service Manager

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John Morgan

**** ******* ****, ***********, ** 32707, United States

Home 407-***-****, Cellular 407-***-****, Fax 407-***-****

**********@***.***

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Production and Maintenance Control/Service Manager/Technician

PROFILE

Organized, steadfast, and dedicated to the task at hand, as well as

the overall mission, best describes my contribution to your organization.

Twenty plus years in the Marine Corps, as well as more than fifteen years

in civilian occupations, have provided me with numerous skills and

abilities that I believe your company will find useful. As a team player,

I find individual initiative and motivation extremely useful in forming a

cohesive team that is mutually beneficial to individuals, the team and

the organization.

ABILITIES

Useful Abilities

Organized, competent negotiator, inclined mechanically and

electronically.

Able to diagnose, troubleshoot and repair electronic/mechanical

systems.

HazMat trained in storage, packaging and transportation.

Capable team builder.

WORK HISTORY

JC's Auto Polishing, Casselberry, Fl

Owner/Operator, May 1993 - Present

. Provide outstanding mobile detailing services, utilizing leading

edge technology and products.

. Offer a variety of options for the internal and external detailing

of airplanes, automobiles, and boats.

. Minimize cost, while improving service

. Ensure continuous improvement in processes and procedures.

Velocity Power Boats, Sanford, Fl

Parts Manager/Purchasing, March 2005 - November 2006

. Improved procedures for locating/procuring parts, components, and

hardware for custom built powerboats.

. Improved ordering and inventory system, expediting receipt of Just-

in-Time (JIT) items, while operating in lean environment.

. Assured timely shipping/receiving of parts, components, and

complete end items.

. Performed numerous collateral duties to accommodate unforeseen

circumstances.

. Maintained customer - friendly liaison with all vendors,

distributors and customers.

Sears, Winter Park, Fl

Service Technician, April 1998 - September 2002

. Ensured outstanding in-home repair of numerous items, as well as

providing assistance to technicians in other areas of expertise.

. Troubleshot, diagnosed and serviced a variety of items requiring

electrical/mechanical repair.

. Exceeded above average company performance requirements.

. As a member of the Sears Mentoring Program, provided training,

direction and guidance for new employees.

. As a member of unit/district safety board, ensured the safest

possible environment for the operation of the local/district Product

Services Division. . Improved training and repair techniques by

initiating the use of check sheets.

. Decreased repair times, while increasing efficiency and

effectiveness.

. Met or exceeded all predetermined goals and requirements set forth

by company.

Aloma Garage Doors, Winter Park, Fl

Service Technician/Manager, April 1993 - April 1998

. Installed/serviced overhead doors and operators, both residential

and commercial.

. Mentored newly hired personnel.

. Increased technicians' proficiency by improving

diagnostic/troubleshooting methods and techniques.

. Ensured expeditious and efficient customer service to all

customers.

United States Marine Corps, Worldwide, Global

Aviation Ordnance Officer, August 1981 - March 1993

. Instrumental in attaining and maintaining peak unit efficiency

through the use of classroom training, operational exercises and on-the-

job training.

. Improved operational readiness status through revision of

maintenance techniques, vendor purging and technical training.

. Maintained currency with maintenance, operational and production

techniques by attending numerous military, civilian and DOD schools.

. Attended numerous leadership and management courses, including

TQM, and seminars, to stay current with today's management styles and

techniques.

. Promulgated and published policies and procedures delineating

appropriate courses of action to be taken in all foreseeable situations.

. Instrumental in accident/incident free explosive safety record

aboard air station.

. Responsible for certification/qualification of highly competent

and capable ordnance handling personnel.

. Collateral duties too numerous to mention in resume format.

EDUCATION

BS, Business Administration, December 1998

University of Central Florida, Orlando, Fl

A.A., General Studies, March 1996

Seminole Community College, Sanford, Fl

Certificate, Leadership, February 1993

Various, Global

Numerous leadership, management and technical schools attended with

DOD, DOE, DOT, USA, USAF, USMC, and USN.

REFERENCES

Available upon request

Contact this candidate