Sales Customer Service

David J. Bentley Pleasanton, CA *****

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*********@*******.*** . Cell 925-***-****

INDUSTRIAL SALES PROFESSIONAL

Customer-Focused and Results-Driven Sales Manager seeks to utilize

professional sales skills with your company. Demonstrated success in

growing marketshare, closing sales and conducting market research to stay

ahead of the competition. Strong communicator who recognizes industry

trends and competitive changes in market strategy and conveys information

back to management. Experience with go to market strategies through

direct and distributor channels. Effective leader who builds on

relationships and provides superior customer service that results in

increased sales and customer satisfaction. Award winning strategy that

keeps me at the top of my career.

. Consultative Selling . Problem-Solver

. Customer Retention . Leader & Coach

. Strategic Partnerships . Sales & Product Trainer

PROFESSIONAL SALES EXPERIENCE

Ryko Manufacturing . Grimes, IA . 2005 to

Present

Direct Area Sales Manager

Develop strategic plan to drive sales through account management and

new business development. Expand customer relationships for the largest

manufacturer of automated vehicle wash systems in the U.S. Collaborate

with engineering, marketing and accounting departments to ensure seamless

customer experience.

. Earned Sales Manager of the Year for 2009 by over-achieving on

agreed upon goals

Earned Top Sales Honors in 2008 for over-achieving on agreed upon

goals

. Utilize strong leadership and sales skills to build a solid network

of internal and external champion partners including service

department, customers, suppliers, distributors, architects, engineers and

contractors

. Provide leadership and coaching to peers & distributor partners to

maximize sales and customer satisfaction through effective planning,

communication, organizing and training

C.W.U. Inc. . San Jose, CA . 2001 to 2005

General Sales Manager

Drive complete sales and customer service operations for this

regional distributor of automated vehicle wash systems. Substantially

increased sales and customer satisfaction through a mix of prospecting,

relationship building and referrals. Created and executed strategic

sales and service initiatives to overcome market conditions and exceed

the company's objectives.

. Double digit sales increases in 2002, 2003 & 2004 by removing a

reactive approach to business and implementing a proactive system to

drive sales and customer service.

Earned Top Sales Honors by company and primary manufacturers.

. Proven leader and coach to the sales team by implementing a

structured sales process to increase sales, profits and customer

retention

. Introduced new products into the marketing mix to compliment

primary products and increase sales

International Surface Preparation . San Leandro, CA . 1998 to 2001

Industrial Regional Manager

Provided leadership to the newly formed Industrial Products Division

for the largest Surface Preparation Equipment & Supply Company in the

U.S. Set goals and analyzed key opportunities to create sustainable and

profitable growth. Managed key accounts while directing the activities

of the sales team. Developed both short and long-term strategies that

coordinated sales efforts while focusing on results

. Achieved double-digit revenue increases in 1999 & 2000 to exceed

the $20+ million goal for the Western Region.

. Utilized strong technical and presentation skills to increase sales

throughout the region by penetrating strategic accounts, opening up

contract negotiations and closing business

. Proven Leader and coach to 12 territory managers, 2 district

managers and service personnel throughout the Western U.S.

EDUCATION

New York Institute of Technology (NYIT)

Master of Business Administration (MBA)

Graduate

with Distinction

CSU, Chico . Chico, CA

Bachelors Degree, Communication & Information Systems

SKILLS & EXPERIENCE

. CRM Software . Distributor Management . Contract Negotiations

. ROI Models . National Account Management . Business Development

. MS-Office-Word-Excel-PowerPoint

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