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Customer Service Training

Location:
Mattawan, MI, 49071
Posted:
February 04, 2011

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Resume:

Veronica M. Hannah

***** ****** **** ***, ********, MI 49071 517-***-**** 517-***-****

abhvp7@r.postjobfree.com

Profile Summary Experienced professional with a successful career

in human resources, business development,

administration and management.

Excel at interfacing with others at all levels to

ensure organizational goals are attained.

Possess excellent interpersonal, analytical, and

organizational skills.

Excel within highly competitive environments where

leadership skills are the keys to success.

An effective strategic leader and manager with the

skills necessary to direct, train, coach, inspire

and motivate staff to be high performers. Capable

in hiring, reducing work force, and budget

planning.

Principles of Banking teacher for Michigan Business

Consultants

Experience Southern Michigan Bank & Trust, Coldwater, MI

AVP Branch Manager/ Human Resource Assistant &

Training

10/1997 - 06/2010, Coldwater, MI

Directed daily operations for a community bank,

including branch sales, business development,

customer service, and consumer loans. Cross-sell

banking services and products to clientele.

Develop methods to increase assets and

profitability within Branch County consisting of

three branch areas.

Provide leadership, motivation and training to 22

staff personnel to extend their best effort in

meeting customers' expectations.

Responsible for assisting in designing and applying

strategies, managing personnel, labor relations,

training, departments

Performed payroll and record keeping in personnel

files for 120 - 150 employees manually and into HR

software

Responsible for hiring, firing, training, and

monitoring of hourly employees and completed

orientation programs for all new employees

Created Employee manual, affirmative action and

training manual

Coordinated departmental and teller training for

new and existing staff Coordinated professional

training for new and existing staff

Administered and maintained worker's compensation

reports and records

Assisted in producing reports for board reports

Attended board meetings upon request

Vulcan Industries, INC, Sturgis, MI

Human Resource & Safety Director

01/1995 - 10/1997

Responsible for recruiting, interviewing, and

hiring new staff

Responsible for conducting personnel evaluations,

implementing training programs, and establishing

wage incentives.

Handled administration of all company benefits,

including health care and safety bonuses

Responsible to design, direct and implement

effective safety program -- designed on-site safety

training program

Back up to payroll supervisor

United Technologies, Howe, IN

Human Resource Assistant

1993 - 1995

Responsible for recruiting, interviewing, and

hiring new staff

Responsible for conducting new employee

orientations, personnel evaluations, and

implementing training programs.

In put all employee information in system

Handled administration of all company benefits,

including health care attendance and safety bonuses

Back up to payroll clerk

Wal-Mart, Coldwater & Sturgis, MI

Personnel Coordinator/Support Mgr

1989 - 1993

Responsible for recruiting, interviewing, and

hiring new staff

Responsible for conducting new employee

orientations, personnel evaluations, and

implementing training programs.

Responsible for payroll, benefits and personnel

files

Created work schedules for 220 employees.

Education and Kellogg Community College

Training Credits - Business Management

Training:

Adult Child/Infant CPR & AED Certified

Predictive Index Assessment System Certified

Wage and Hour Law Update

SHRM sponsored update seminars: Workplace Violence,

Employment Law, Recruitment and Selection

Techniques, Compensation, ADA, FMLA and COBRA

ADP Payroll Training

ISO 9000 Internal Auditor Training Program

Cross Selling Strategies

Customer Service Skills

Technical:

MS Office(Word, Excel, Outlook, Access,

PowerPoint), Lotus, HRMS, ADP Payroll, Adobe

Photoshop

Community Board Member and Member of Early Bird Exchange Club

Service

Food Drive Coordinator for Feeding Branch County

Chairman for BIHN (Branch Interfaith Hospitality

Network for the homeless) at Bethel Gilead Church

5 Years committee member and volunteer for Relay

for Life

Volunteer at Bronson and Coldwater Food Pantry

References Excellent References available upon request



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