Customer Service Front Desk

Senad Capric

**-** ***** ******, **** Park, NY **374

Home: 718-***-**** Cell: 917-***-**** E-mail:

***********@*******.***

EXPERIENCE: A & J Visual Solutions Brooklyn, NY

(March 2010 - Present)

Administrative Assistant

. Manage and maintain supervisors' schedule

. Prepare invoices, reports, memos, letters, and other

documents, using word processing, spreadsheet, and

QuickBooks Pro software

. Read and analyze incoming memos, submissions, and

reports in order to determine their significance and

plan

their distribution

. Open, sort, and distribute incoming correspondence,

including faxes and e-mail

. File and retrieve company documents, records, and

reports

. Prepare responses to correspondence containing routine

inquiries

Time Warner Cable Queens, NY

(January 2010 - Present)

Outbound Collection Representative

. Maintain customers through collection of delinquent

balances and restoration of uninterrupted cable service

. Contact assigned delinquent subscribers for account

balance recovery

. Implement fix payments plans for qualified customers

. Handle manually disconnect for delinquent customers who

are delinquent

. Interact with customer service, technical operations,

warehouse, administrative, and managerial personnel

Nuveen Investments Los Angeles, CA

(June 2008 - November 2008)

Institutional Trade Settlement Administrator

. Settled and cleared fixed income and equity securities

transactions, researched failed deliveries and receives,

liaised with agent banks, and resolved settlement issues

. Monitored and addressed failed fixed income and equity

trade issues

. Assisted reconciliation team on reconciling monthly

balances regarding fixed income and equity trade

discrepancies

. Assisted in maintaining Omgeo ALERT account settlement

instructions, set up new accounts, and updated existing

accounts

. Interacted with custodians and brokers on a daily basis

to ensure timely delivery/receive of fixed income and

equity securities

. Resolved issues on all past fixed income and equity

trades

The Bank of New York Mellon New York, NY

(December 2005 - December 2007)

Foreign Exchange Specialist (April 2006 - December 2007)

. Monitored daily foreign exchange activity for The Bank

of New York Mellon Emerging Markets

. Trained new hires in the processes of The Bank of New

York Mellon Emerging Markets

. Updated settlement instructions and released payments

for Emerging Market currencies including Indonesian

Rupiah, Malaysian Ringgit, Korean Won, Chilean Peso,

Taiwanese Dollar, and Brazilian Real

. Confirmed FX transactions, identified trade

discrepancies and advised front desk of any outstanding

exceptions

. Issued currency orders to The Bank of New York Mellon

sub custodians for Taiwanese Dollar, Korean Won, and

Indonesian Rupiah

. Coordinated with client administrators to ensure timely

set up of FX currencies for new custodial accounts

. Formatted settlement instructions and authorized

payments for custody and third party FX transactions

. Assisted FX investigations in resolving cases including

third party payment, posting entry, and Emerging Market

currency discrepancies

Consultant (December 2005 - April 2006)

. Monitored CLS interface system for next day value and

spot activity, reported discrepancies to front desk, and

advised CLS counterparties of unmatched trades

. Reconciled daily trade activity between internal system

and CLS to ensure all CLS foreign exchange transactions

settled through CLS

. Updated settlement instructions and released payments

for FX transactions including cash deals and custody

account orders

. Maintained MT 300 matching system and reporting for

daily foreign exchange activity

. Agreed payments and confirmed settlement instructions

with netting clients

. Confirmed FX transactions, identified trade

discrepancies, and advised front desk of any outstanding

exceptions

. Coordinated with corporate desk to identify any

outstanding payments

Soci t G n rale New York, NY

(August 2004 - November 2005)

Foreign Exchange Specialist (December 2004 - November 2005)

. Monitored CLS interface system for next day value and

spot activity, reported discrepancies to front desk, and

advised CLS counterparties of unmatched trades

. Reconciled currency balances between internal system and

CLS to ensure all CLS foreign exchange transactions

settled through CLS

. Maintained CLS reporting, ensured daily functioning of

CLS interface system, and resolved previous day

discrepancies with front desk

. Performed CLS evening functions, monitored New York,

Paris, and Third Party currency initial positions,

ensured daily I/O Swaps decreased Global exposure,

confirmed and authorized/released payments of I/O Swaps

(monetary equivalent up to USD 2,000,000.000.00) and

authorized/released Nostro transfers

Consultant (August 2004 - December 2004)

. Agreed payments and confirmed settlement instructions

with netting clients

. Confirmed Non-Deliverable Forward transactions,

formatted long confirmations, ensured fixings, and

authorized payments settlements

. Monitored margin positions, advised clients of net USD

settlement payments, and maintained daily statements

. Verified point calculations between margin blotter and

daily transactions

. Verbally confirmed FX transactions, identified trade

discrepancies, and advised front desk of any outstanding

exceptions

. Researched and completed incoming audit requests from

various counterparties

. Conducted several ad hoc projects for senior management

and front office

Temporary Positions (January 2003

- August 2004)

Various Temporary positions, including the following:

Deutsche Bank New York, NY (March

2004 - August 2004)

Consultant

. Assessed precious metals confirmations to ensure

accurate details of precious metals trades including

spots, forwards,

And options

. Identified trade discrepancies and duplicate trades for

precious metals and foreign currencies

. Analyzed foreign currency confirmations to ensure

accurate details of trade activity including Australian

Dollars, European Dollars, and Japanese Yen

. Confirmed details and payments of precious metals trades

with clients via phone

. Maintained and updated trade activity of precious metals

and foreign currency trades executed by Deutsche Bank

Commodities

. Verified scheduled payments for interest rate swaps

issued weekly

. Managed scheduled payments for interest rate swaps three

months prior to payment date

. Authorized payments to brokerage houses for monthly

trade activities

. Assisted in variety of ad hoc projects for system

migration

. Issued trade confirmations, precious metals invoices, &

Mark-To-Market statements to precious metals clients

Orion Telecommunications Corp. Queens, NY

(March 2002 - January 2003)

Pricing Analyst

. Monitored and analyzed profitability for company's

second largest national distributor account

. Increased profitability of OTC's second largest national

distributor account to 20% gross profit over a three-

month period

. Performed pricing analysis for phone cards for three of

OTC's national distributor accounts

. Presented analysis and made recommendations of phone

card profitability to senior management

. Worked with sales reps on a daily basis to ensure

profitability and sales of pre-paid phone cards

. Proposed and implemented new ideas for OTC to gain

larger market share and enter new markets

. Analyzed calling patterns, competitive data, and high

traffic countries of pre-paid phone cards to better make

strategic marketing decisions

. Provided daily support for pre-paid phone cards within

distributor accounts

EDUCATION: Pace University, Lubin School of Business New York, NY

Bachelor of Business Administration, May 2001

Major: Finance QPA: 3.2 Major QPA: 3.5

APPLICATIONS: Internet Software MS Office QuickBooks Pro RAID

Perfect Match Smart IMMS Sim Corp Omgeo

Windows XP/Vista Lotus Notes MS Outlook OPICS Swift

Alliance PayPlus DIMS Charles River ALERT

LANGUAGES: Fluent in conversational Albanian

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