LOPEZ

ACHEL

R

****Gateway • West Sacramento, CA 95691 • 916-***-****

Email: abhu2k@r.postjobfree.com

SERVICE REPRESENTATIVE

Professional Representation Outstanding Communication Customer Service Excellence

Quality Assurance Technician / Deli Clerk / Test Technician / Typist Clerk

QUALIFICATIONS PROFILE

Highly motivated, solutions-focused professional with experience and a record of achievements in

administrative and customer-service management. Combine good time- and resource-management

skills to enhance productivity, quality, and overall bottom-line performance.

CORE COMPETENCIES

Make decisions independently, evaluate factors, define issues related to particular

situations. Proven ability to handle each customer with patience, care, and

professionalism.

Bilingual in English and Spanish, friendly, outgoing, communicate clearly in writing and

orally with people from diverse backgrounds

Experience communicating concerning complicated issues, demonstrate patience and tact

when dealing with people, and perform detailed work with accuracy

PROFESSIONAL EXPERIENCE

Quality Assurance Specialist •

January 2005 to January 2009

DIGI INTERNATIONAL, Davis, California

Duties included data entry of passed/failed products, audit inspection procedures, writing inspection work

instructions, developing procedures, assembling electronic products, working well in a fast-paced, creative

environment, using MS Windows, good written and oral skills, and working closely with test engineering and

product development. Inspect Sub-Assemblies, Inspect finished goods, Inspect 1st Articles for SMT line,

knowledge of MRB process, Inspect raw parts, IPC610 Rev.D certified.

Deli Clerk

• January 2004 to January 2005

SAFEWAY, Sacramento, California

Responsible for establishing and maintaining cooperative relationships with customers, ensuring that

Safeway’s Customer Service policy is consistent due to secret shoppers. Working well under pressure,

preparing and serving a wide variety of food. Following recipes, operating kitchen equipment, cleaning and

sanitizing while using proper care of equipment. Collecting money, making change, preparing deposits

Test Technician

• August 2002 to January 2004

Z WORLD ENGINEERING, Davis, California

Testing computer boards on specific testing machines, soldering parts to computer boards, troubleshoot

boards, correcting and changing parts to successfully pass testing procedures

Typist Clerk • August 1995 to June 2002

WASHINGTON UNIFIED SCHOOL DISTRICT, West Sacramento, California

Providing excellent customer service, working as a front desk clerk for elementary school, answering multi-

line telephone system, greeting visitors with courtesy and respect, working with people of other cultures and

assisting with the proper paperwork, working with parents, administrative staff, and visitors from different

countries. Basic computer input and using of office machines and equipment

Education

Freemont Adult School, Sacramento, California

• GED Diploma

• Certificate of Acceptability of Electronic Assemblies

References available upon request

Contact this candidate