Laneisha Whitfield ***** Topanga Dr. Apt. C, Oakland, Ca 94603

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abhswt@r.postjobfree.com . Home 510-***-**** . Cellular 510-***-****

Clerical Assistant

Qualification Highlights

. Maximized productivity by maintaining multiple calendars, scheduling

meetings, arranging travel,

tracking expenses and prioritizing e-mail for directors. Maintained

office equipment and ordered supplies.

. Answered incoming phone lines to provide details on filing deadlines

and application status.

. Prepared weekly spreadsheets monitoring more than 3 ongoing projects.

I oversaw status of projects by continually gathering information and

following-up with directors and staff.

. Managed extensive phone work to facilitate school-wide communication.

. Efficiently operated copy and fax machines to reduce equipment

misuse.

. Designed comprehensive filing system, reliably filed and retrieved

confidential records.

. Received numerous accolades and letters of appreciation from

customers and visitors.

. Promptly answered telephone calls to reflect professional corporate

image.

. Maintained records of departmental telephone information to reduce

misdirected calls.

. Provided a high level of customer service and client relations based

on outstanding communication and interpersonal skills.

Professional Experience

Customer Service

. Work well as a team member or independently.

. Use clear, concise communication skills in conjunction with

organizational skills to perform daily duties.

. Recognized for long hours, commitment to customers, attention to

detail, professionalism, and follow-up.

. Commended for dedicated work ethic and rewarded by steady promotions

and training in all aspects of work

. Mediation and problem solving skills.

. Competent using software including: Windows, Word, PowerPoint,

Excel, Outlook, E-mail, and the Internet.

. Resourceful, energetic, competent, multi-task and results-oriented.

. Met or exceeded all performance goals to date.

Employment History

Peralta Community College District, Oakland, Ca 2008 to Present

Phone Operator/ Mailroom Clerk

Aerotek Staffing/ GSC Logistics, Alameda, Ca. 2005 to 2006

Lead Database Clerk

Education

Merritt Community College, Oakland, Ca 2010

A.A., Social and Behavioral Science

Coursework completed in Financial Accounting, Computer Information Systems,

Statistics and Communications.

Skills

. Confidential Correspondence and Data

. Customer Service

. Data Entry

. Customer Service and Relationship Management

. Document Creation and Maintenance

. Appointment Scheduling

. Knowledge of Office Equipment (Copier/Fax)

Affiliations

Speaking/Orator Club, Toastmasters, Benicia, ca, 2006 to 2007. Members

learn to effectively communicate by presenting speeches on topics selected

by the other members. Feedback and dialogue are encouraged to promote

confidence in the speaker. These interpersonal communication skills learned

here improves work ability and customer service skills.

Senator, Associated Students of Merritt College, Merritt College- Oakland

Ca., 2009- present The Merritt College "Student Government" is responsible

for budgeting and distributing funds to campus clubs, organizing events,

student advocacy, representing students and community awareness.

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