Customer Service Manager
Resume:
NATHALEE N. MARRETT
Saint Albans, NY 11412
**********@***.***
FINANCIAL ANALYST / CLIENT SERVICE MANAGER
PROFESSIONAL PROFILE
An award-winning financial/client services manager with success in all
areas of new business acquisition, project/program management,
"troubleshooting" customer concerns (analysis, interpretation, resolution)
applying strong analytical, organizational and interpersonal skills.
Demonstrate the ability to complete complex and confidential financial
assignments simultaneously under demanding conditions and time constraints.
KEY QUALIFICATIONS
Exhibits good leadership qualities, and has strong analytical and
communication skills.
Very responsible person and team leader who has proven the ability to
prioritize and complete multiple tasks in a timely and efficient manner.
Very strong work ethics and a motivated individual who is willing to help
and learn.
COMPUTER AND OFFICE SKILLS
Microsoft Word, Microsoft Excel Microsoft Access, Microsoft Outlook,
Microsoft Power Point
EMPLOYMENT HISTORY
BANK OF AMERICA (02/2005-Present) Operations Specialist (Full-Time Position
as Senior/Business Teller, and ATM Custodian)
.Processing transactions accurately and efficiently in accordance with
established policies and procedures
.Salvages thousands of dollars by detecting and eliminating counterfeit
bills, fake checks, fraudulent wire transfers and bogus bank credit cards
winning rave reviews for ensuring compliance with the bank's security and
control policies and procedures.
.Trains new hires and cross-trains existing tellers to become more
proficient with product knowledge and techniques "taking over" difficult
transactions - known as "the go to person!"
.Providing excellent customer service by identifying products and services
that satisfies the customer's needs and referring the customer to a
personal banker
EXPRESS 2004 (07/2004-09/2005) Part-time Position as a Stock/Sales
Associate
VICTORIA SECRETS 2001 (07/2001-04/2004) Part-time Position as a
Cashier/Stock Associate.
HONORS AND AWARDS
.Academic recognitions: Foreign Language, Math, Finance, Business
.Certificate, Credit Reporting, Bank of America Academy, New York, NY 2008
.Certificate, Money Management, Bank of America Academy, New York, NY 2008
.Certificate, Anti-Money Laundering, Bank of America Academy, New York, NY
2007
EDUCATION/ SPECIALIZED TRAINING
YORK COLLEGE, B.S. Degree/ Business Administration (Dean's List) NY 2007-
2011
Intended Degree: Masters in Finance
Major in Business Management with concentration in Finance.
ST. FRANCIS COLLEGE, BROOKLYN, NY 2002-2004
Intended Degree: Bachelor of Science Degree
Major in Business Management.
BARUCH COLLEGE, Masters in Finance (EGD 2012)
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