Customer Service Data Entry

Felicia Jackson

***** *. ******** *** ( Tampa, Fl 33612 813-***-**** (

**********@*****.***

SUMMARY

Receptionist/Customer Service hard working, self-motivated, calm, poised

customer service host with over ten years of experience in an international

and global fast-paced multi-billion company. Superior problem-solving and

communication skill, able to remain calm, centered and focused in all

environments. Excellent with computers, Word, Excel, Power point, Outlook.

EXPERIENCE

Seaworld parks & Entertainment, Tampa, FL 1998-2011

Full-time (2006-2011), Part-time Supervisor (2004-2006)

Supervised an extremely high volume, large manpower operation peaking 70

employees. Trained in St. Louis for the new Ski Data Turnstiles for the

Front Gate as well as Market Place Register. Train, developed, coached,

motivated, and monitored the performance of the employees.

. Worked in a fast-paced environment and handle thousands of dollars.

. Data Entry, Revise the SOP (Standard Operating Procedures for General

Admissions).

. Scheduled and edit weekly employee scheduling, provided training on

new hire documents, and enforced cash handling policy.

. Data Entry - different audits and tests employees took.

. Ran a diverse operation encompassing five separate operational areas and

numerous, varied responsibilities. (Turnstiles,Tollbooth, Bag Check,Pet Kennel, and Bus Zip Codes).

. Wrote and issue Performance Tracking Form, and filed important papers in

employee folders.

Seaworld Parks & Entertainment 1998-2004

Congo River Rapids (Ride Operator)

Operated park rides and reinforced safety checks with each guest to provide

the guest with an enjoyable experience.

anointing christian fellowship, Tampa, FL 2000-2006

Church Secretary

. Data Entry -input members tithes and offerings in excel, type documents

and letters to different organizations and churches.

. Answering the phone

. Maintain daily paper work, kept the financial book in order and used

Quick books.

. Completed necessary changes on accounts when mistakes were detected.

. Run errands, sorted incoming and outgoing mail.

USF Department of internal medicine, Tampa, FL 2003-2003

Clerical Aide

. Answering multi line phone, maintaining daily paper work.

. Sort incoming and outgoing mail, delivered important documents to

doctors and nurses.

. Data Entry - input varies documents and created worksheets in excel.

. Separated checks and delivered them to the proper department.

OTHER RELEVANT EXPERIENCE

Corporate Training, Provided Cross-Training

throughout the park

EDUCATION

Business Administration, Hillsborough Community College and University of

South Florida.

TECHNICAL SKILLS

Word, Excel, PowerPoint, Outlook, Quick books, MPR( Market Place Register)

.

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