Customer Service Project

SAGAR SHAH

**** *** *******, ***#*** . Fairfax, VA 22031 . 714-***-**** .

**********@*****.***

OBJECTIVE

Looking forward to be associated with an organization where my skills

and talent can be fully utilized and recognized concentrating

simultaneously on the growth of both, the organization and personal

fronts.

EDUCATION

MS In Computer System Networking & Telecommunications - George Mason

University, Fairfax, VA.

- GPA 3.48/4.0

BE In Electronics & Telecommunications - Mumbai University, Maharashtra,

India

- Graduated in May 2009 with a GPA 3.42/4.0 .

RST Forum (Routing Switching Tigers Forum) - Mumbai, India.

- Training for Cisco Certifications (CCNA) & (CCNP-Routing) along with

hands on Training in Labs.

TECHNICAL SKILLS/CERTIFICATIONS

Certifications Cisco Certified Network Associate (CCNA) (CSCO11818668)

(July 2010)

Advanced Networking Protocols (ANPT)

Microsoft Certified Technology Specialist (MCTS)*

L2 Protocols VLANS, VTP, Trunking, Site to Site VPN, STP, Frame

Relay, ATM

L3 Protocols RIPv1, RIPv2, EIGRP, OSPF, BGP4, MPLS, CDP

Applications IP Addressing, Sub-netting, IPSec, TCP/IP, DHCP, DNS,

ICMP, Telnet, SSH, FTP, VoIP, SIP. NAT, H.323, QoS.

IP Security Access Lists, Prefix Lists, Distribute Lists, Route

Maps

Operating Windows 98,2000, XP, Vista, 7, Windows server 2008,

Systems UNIX*

Networking Cisco Packet Tracer 5.2, GNS 3 Dynamips.

Tools

IP Multicast PIM-SM, PIM-DM, MSDP, MBGP.

Routers Cisco 2811, Cisco 2500, Cisco 2600, Cisco 2600 XM

Configured

Switches Cisco Catalyst Switches 2950, 3750

Configured

Soft Skills C, C++, HTML, SQL, Microsoft Word, Excel, Power Point,

Outlook.

EXPERIENCE

CISC Source - Mumbai - Junior Network Engineer,

( Jan `2007- Jul `2009)

- Configured and managed Cisco 2500, Cisco 2600, Cisco 2600XM routers

and Cisco Catalyst 2950 switches for new users.

- Assisted in managing the intranet using DHCP server

- Assisted in Database Management using SQL.

- Implementing LAN/WAN Technologies and remotely configuring through

Telnet

- Assigning IP addressing along with troubleshooting of Layers 1,2,3.

- Performing mailbox recovery and basic troubleshooting using windows

server 2008

- Network Administration, Assisted in troubleshooting of Routing

Protocols (RIPv2, OSPF, EIGRP, BGP).

- Filtering through Access Lists and implementing Switching Techniques

like Inter VLAN routing,

- Initial implementation and testing of various topologies using GNS3

(Dynamips).

- Created and Administered user and group accounts to access Network and

Email servers.

Jet Info Associates -Mumbai - Help Desk Technician/Customer Service

Assistant, ( Jan`2005 - Dec`2006)

- Record user problems by creating service tickets using Cynergy and BMC

Remedy Software.

- Provided Customer Support, Answering phone calls and emails,

Maintaining records.

- Solving Queries and remotely guiding for troubleshooting.

- Managing Dekstops and other office instruments for upgrading,

monitoring and installing softwares.

- Interacting with various level of local support team to provide all

types of technical solutions.

- Assisted in setting up user accounts, permissions and passwords.

- Managing LAN connections, wireless access points and firewall settings

for the internal network interfaces.

PROJECTS

Smart Grid Project for Fairfax County (Aug' 2010-Dec`2010)

A Project of a Smart grid technology for the Fairfax County

for the implementation, Budget Analysis, Cost analysis, Sales,

Marketing, Quotation and a final presentation in front of the Fairfax

county representatives and getting feedbacks about the business proposal

as a whole.

VoIP project using OPNET

(Jan`2010- May`2010)

A project on VoIP for implementing wireless technologies in

15 US states and also managing and troubleshooting using OPNET.

Broadband Technology for South America

(Aug 2009- Dec`2009)

A project on implementing a broadband technology in South

America. Leasing a satellite, Proposing the plan to the customers and

planning the subscriptions to make maximum profits for the company.

SKILLS & EXTRACURRICULAR ACHIEVEMENTS

- Vice President of Indian Graduate Students Association at George Mason

University.

- President of George Mason University Cricketers Association .

- Can work efficiently independently as well as in a team.

- Strong written and Oral Communication skills.

- Ability to establish rapport with people easily and make skillful

presentations.

- Dedicated hardworking individual skilled at managing multiple tasks .

REFERENCES AVAILABLE UPON REQUEST.

Contact this candidate