Customer Service Access Control

Carla L. Williams

*** ******* ****** ********, *** York 11207 917-***-****

*****************@*****.***

Extensive Back Office Operations Support, Customer Service and Data Entry

skills.

SKILLS

( Cash flow

( 17,000 keystrokes numeric and alpha

( Great leadership / Quick learner and good listener ( 2000

Office Application

( Scan confidential documents

( Handle of sensitive Documents

( Problem solver / Pay close attention to details ( Some

Bookkeeping and Accounting

PROFESSIONAL EXPERIENCE

Genzyme

New York, NY

Laboratory Tech Accessioning II ( 2009 - Present )

. Received all biological samples of different human specimen packages

from couriers such as Federal Express, NGL, Air-net and private

contract drivers.

. Separated all specimen packages of Oncology and Reproductive cases and

other case that is to be tested at other site location.

. Opened all specimen packages. Matched all documentation with

specimen. Created stop sheets for discrepancy cases to be reviewed by

case management department.

. Processed and generated all labels for accessioned cases within the

deadline. Scanned process documents, and transferred all accessioned

specimen cases over to its appropriate department or sister site for

testing.

. QA all empty boxes for any missed specimen or document. Performed

routine clerical duties as needed. Maintained laboratory procedures,

guideline, and regulations.

Mizuho Corporate Bank

Los Angeles, CA

Operation Specialist I ( 2005 - 2009 )

. Worked in a challenging, multi-task, everyday deadline, fast- pace

bank back office environment.

. Interacted with counterparties to confirm transactions, and verify

MCAL forex transactions in Bankway database.

. Obtained client's electronic foreign exchange trade and money market

loan tickets, along with inputting loan transaction into G-Base, and

Bankway database. Also periodic checking of pending and settled loan

tickets.

. Generated ACH from Foreign Exchange and Money Market Tickets for

cashflow and wire room processing.

. Checked all swift confirmations generated from wire room. Compared

and attached all swift conformation to appropriated loan tickets.

Compared clients authorizes signature on check and deposits slips for

any discrepancies.

. Performed cashflow, daily current exposure reports, bank

reconciliation, general ledger for print out, and other risk control

reports. Also retrieve Bloomberg rates and put it into end of rate

data

. Performed back-up support to other staff members as needed, such as

special projects, and inventory.

. Ordered office supplies materials, prepared reports and filed reports,

deliver incoming mails to different department, maintained records and

cross-trained others on job related duties.

Securitas Security Company

New York, NY

Security Guard ( 2002- 2004 )

. Provided staff support in access control and fire command station.

. Verified staff ID as they access the building, and made visitors

passes to insure quality safety of all tenants, staff, and building.

Detoured around building to look out for any miner or significant

problem; such as fire, pipes leakage or intruders.

. Logged in daily reports of activities and receiving client's documents

from messenger or mailman.

EDUCATION

BMCC/ Accounting/bookkeeping, 2010

John C. Fremont H.S., Academic Studies, 1994-97

H.S. Diploma

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