Customer Service Manager
Resume:
Vicky J. Johnson
Harvey, IL **426
Phone: 773-***-****
Email: *************@*****.***
Objective
To seek employment with your company to best utilize my skills and to expand my work experience; that will also
allow prospect for advancement and possibly further my career. I am a team player who is task and detail oriented, and
reliable. I take my job seriously and I am a hard worker. I believe the more effort you put into a job the more
accomplishment and appreciation you will receive.
Employment History
Attorney Assistant – Frederick J. Hanna
Nov. 2006 – July 2008 Marietta, GA
Responsibilities included analyzing and critiquing credit worthiness for legal suit; preparing all necessary affidavits
and documents for co-counsel nationwide to execute upon; obtaining judgments to conduct asset searches for pertinent
information to liquidate funds in paying awarded amounts. Maintaining client records and conducting settlements as a
liaison for clients and attorneys. As well as accounts payables and receivables.
Account Manager – T-SYS
Apr. 2000 – Aug. 2005 Norcross, GA
Duties I performed were providing excellent customer service and assisting them with alternate payment methods,
including recovering processed NSF checks; training new and current employees processing skip trace using various
software programs.
Account Manager – NAFS Norcross, GA
July 1996 – March 2000
Tasks included providing outstanding customer service, as well as pre-approve customer credit applications for
SEARS; maintained inbound and outbound call communication with clients; trained new and current employees.
Assistant Manager – Wash & Save
Apr. 1992 – July 1994 Killeen, TX
Responsible for issuance of payroll and analyzed daily sales; trained staff in effective operations; followed company
policies and procedures; maintained upkeep of facility, therefore eliminating production cost; and provided excellent
customer service, handling any complaints and concerns.
Collections Agent/Customer Service Representative – Davis Furniture
Dec. 1991 – Mar. 1992 Killeen, TX
Providing excellent customer service locating international clientele in attempts to resolve credit balances and drafted
outgoing company correspondences.
Education
DeVry University Chicago, IL
Completing B.A., concentration in Criminal Justice
July 2009 – Present
Gwinnett College Lilburn, GA
Associate in Business, concentration in Paralegal
Oct. 2005-June 2009
Skills and Qualifications
Effective problem solver, excellent verbal and written communication skills and positive self motivator. An excellent
critical thinker while dealing with new concepts, systems, and procedures. Decisive and self-starting in
implementation, leadership, managerial skills, training and supervising employees, with the ability to multi-task.
Maintaining accurate records and staying organized. Working knowledge of Microsoft Word, Excel, and Power Point.
Able to work independently as well as on a team.
References
Tamelva Baker, Manager
Mary Grier, Manager
Ginger Wilson
LaKita Johnson
Patrice Askew
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