Manager Management

Joel E. Cohen

*** ********** ******, #***, *******, Massachusetts 02780

508-***-**** [H] 508-***-**** [C] *******@*******.***

Summary

Over 15 years of experience with two leading financial service providers in

several capacities. Reputation for high quality service to both internal

and external clients. Skilled at establishing strong, ongoing

relationships with clients and co-workers. Experienced in Microsoft

programs, as well as multiple custodian banking systems. Skilled at

working independently or as part of a team to complete tasks within strict

deadlines.

Experience

State Street Bank & Trust Company, North Quincy, MA 2007-2010

State Street Bank acquired Putnam Investments Cash Management Group in

2007.

Client Service Representative

. Responsible for the daily reconciliation and processing of over 70

Variation Margins across 10 banks (consisting of thousands of

Futures), ensuring the accuracy of Futures trade prices and

eliminating variances.

. Direct liaison between outside brokers, Fund Accounting, and the

Trading group.

. Updated foreign exchange rates, processed all outgoing wires, and

monitored wire activity for proper posting.

. Monitored all aspects of same-day Muni trades, ensuring accurate

settlement.

. Supported The Cash Team in providing accurate and timely information to

client via various internal functions and systems.

. Tested new systems and system enhancements providing feedback to

management.

. Researched and resolved 5 to 25 inquiries daily, resulting in the

resolution of out of balance conditions.

Putnam Investments, Norwood, MA 1996-2007

Cash Management Specialist

. Approved cash availability under strict deadlines for over 200 Putnam

funds, preventing financial implications.

. Monitored and analyzed mortgage activity for proper settlement.

. Provided the Cash Trading Desk with accurate balances to invest.

. Created and maintained a forecast of cash activity, predicting fund

balances.

. Responsible for the daily operation of the Cash group, including cross-

training of team members.

. Identified and reported all USD overdrafts to Investment Managers.

Education Loan Services, Inc. (ELSI), Braintree, MA 1983-1996

Reconcilement Specialist/Finance

. Completed daily reconciliation of all client activity.

. Administered the refund process, ensuring the timely and accurate

return of funds to students.

. Calculated and transferred funds via wire to clients weekly.

. Identified and resolved all cash refund discrepancies.

. Retained by the company through the closing process, assuming additional

responsibilities as required.

Macy's Department Store, Brockton, MA 2002-Present

Men's Department Specialist

. Employee of the Year (2010-2011).

. Consistently exceeds sale goals, maintains strong customer base, and

trains and motivates team members on company initiatives.

. Has held several positions within the organization, such as Customer

Service Manager (CSM) and New Employee Trainer.

. Conduct orientation/training classes; interview and hire seasonal

associates.

. Assists store management by supporting all levels of the store operation.

Education

Bridgewater State University, Bridgewater, MA

Bachelor of Science, Sociology (Minor in Psychology)

References are available on request.

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