Customer Service Sales
Resume:
Vivian Vargas
Downey, CA *****
**************@*****.***
Objective: Seeking a position as a Customer Account Representative. Offering experience in
customer service, cashiering, and customer relations.
Skills & Abilities:
-Bilingual: English and Spanish
-Answer multi-line phones
-Typing 25wpm
-Pleasant phone voice
-Able to resolve conflict
Experience:
Customer Service
• Assist customers by providing information and resolving complaints
• Greet customers and ascertain what each customer wants or needs
• Confer with customers via telephone or in person to provide information
about products and services
• Resolve customers service or billing complaints by performing activities such
as exchanging merchandise, refunding money and adjusting bills
• Maintain knowledge of current sales and promotions
• Describe merchandise and explain use, operation and care to customers
• Place special orders or call other stores to find desired items
• Keep records of customer interactions and transactions, recording details of
inquiries, complaints, and comments, as well as actions taken
Cashiering
• Maintain clean and orderly checkout areas and complete other general
cleaning duties.
• Receive payment by cash, credit cards, vouchers, or automatic debits
• Process merchandise returns and exchanges
• Count currency, coins, and checks received by hand or using currency-
counting machine
• Balance currency, coin, and checks in cash drawers
• Calculate daily transactions using computers, calculators or adding machines
• Pack and unpack items to be stocked on shelves in stockrooms
• Clean and maintain supplies, tools, equipment, and storage areas in order to
ensure compliance with safety regulations
• Examine and inspect stock items for wear or defects, reporting any damages
Employment History:
06/10 to 01/11 Valero Market, Cashier, Downey, CA
07/09 to 06/10 La Pizza Loca, Cashier, Cudahy, CA
Education:
Paramount Adult School, GED, Paramount, CA
References: Available upon request
Contact this candidate