Customer Service Power Plant

C assandra Kopp

Phone: 813-***-**** Email: c *****@****.***

**** ****** ******, ***** *** WI 54302

Objective:

Highly organized, driven, and educated professional seeking a position to maximize skills and take on new

challenges.

Core Professional Strengths:

Education Development Bilingual: English & P roblem Solving Working with Diversity

Spanish

Customer Service E nergetic Leadership Instruction/Training Project Management

Time Management Event Planning Resource Management Computer Operations

Experience H ighlights

Exam Proctor Rotator Services 01/2011 –

P resent

Served to help employees both t rain and re-train for careers at a nuclear power plant.

I nstructor U niversity of Wisconsin-Stout, Menomonie, W I 09/2010 --

P resent

Gained experience as an instructor while developing skills in education and student

management by planning and teaching courses, creating t raining materials for new

students, and performing research for faculty.

Graduate Assistant University of Wisconsin-Stout, Menomonie, W I 09/2009 –

01/2011

Developed skills in education and student management by assisting with department

meetings, creating t raining materials for new students, performing research for

faculty, and serving as an assistant instructor for staff members.

P roject M anager Finca Agroturistica El Palmar. Alvarado, Colombia, S.A .

12/2008 -- 04/2009

Created processes for management and daily operations by assessing needs in

order to increase productivity.

Customer Service Representative H umana Specialty Benefits. DePere, WI 10/2007

-- 11/2008

Enhanced customer service skills while assisting clients by giving information and

support efficiently.

P roject Designer El H ispano Newspaper, Green Bay W I 03/2007 –

09/2008

Attained skills in project management while independently designing and editing

a b i-weekly newspaper.

Parking Coordinator Assistant University of Wisconsin-Green Bay, Green Bay, WI

01/2004 -- 05/2007

Represented the university and honed communication skills while guiding new students

and visitors to the campus.

Education & T raining

M.S. I nformation and Communication Technologies U niversity of Wisconsin-Stout

December 2010

Specialized focus on learning technologies, t raining delivery, and online course instruction.

B.S. Business Administration U niversity of Wisconsin-Green Bay

May 2007

Emphasis in marketing; minor in communications.

References

Peter Galante 715-***-**** Assistant Professor University of Wisconsin-Stout

David Johnson 715-***-**** Professor University of Wisconsin-Stout

Leah Caceres- 920-***-**** Instructor Fox Valley Technical College

Lutzow

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