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Customer Service Sales

Brooklyn, New York, 11238, United States
March 02, 2011

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Ne'Quana Rollings

*** ****** ****** ********, ** 11238 (H) 718-***-**** (C)


EDUCATION University of Bridgeport

B.S. in Fashion Merchandising and Retailing, School of

Business May 2009

Honors: Cum Laude GPA: 3.5


Jacques Torres Chocolate

Oct. 2010 - Nov. 2010 Office/Purchasing Manager

New York, NY

Feb. 2010 - Nov. 2010 Customer Service Representative/Administrative

Assistant New York, NY

July 2010 - Oct. 2010 Wholesale Assistant

New York, NY

Oct. 2009 - Feb. 2010 Sales Associate

Brooklyn, NY

. Oversee daily

messenger/FedEx/Custom/Wholesale/Corporate orders

. Troubleshoot customer inquiries/complaints via


. Mail checks and coordinate payments/invoices

. Facilitate factory tours and process donation


. Maintain and replenish stock: purchase packaging,

ingredients, and supplies

University of Bridgeport Events Staff

Bridgeport, CT

Oct. 2008 - Apr. 2009 Supervisor

. Develop staff of 18 students to help security at on-

campus events

. Oversee staff and assign duties at events

. Maintain time sheets and distribute stipend letters

Saks Fifth Avenue Support Center

New York, NY

Summer 2008 Women's Soft Accessories Merchant Office Intern

. Create Look Books for Saks stores in developing

trend analysis

. Organize and compile selling reports

. Assist Associate Buyer on Market trips with vendors

Department of Environmental Protection

Flushing, NY

Summer 2007 Planning and Recruitment Summer College Intern

. Manage written correspondence/documents throughout

office by: mailing, faxing, filing, emailing, and

delivering packages within building

Macy's Trumbull, CT

Winter 2006 Moderates Department Intern/Sales Associate

. Implement selling strategies within the

Petite/Women's Departments

. Manage cash register

. Monitor/organize fitting area


. National Society of Leadership and Success

. Black Retail Action Group

. Saks Fifth Avenue Intern Program

. Fashion Merchandising Club

. Community Service

computer skills

. Keyboarding/Word Processing - 68 wpm

. Experienced in Microsoft Office

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