Customer Service Sales

**** ******* *****

Mount Laurel, NJ *****

407-***-****

********@***.***

Michelle Cassaro

Objective

To obtain a challenging position that will enable me to utilize

my skills and experience.

Work Experience

11/2000-06/2004

JCPenney Altamonte Springs, FL

Receptionist/PBX Operator/ Cash room & Auditor/ Customer Service

Associate:

* Store receptionist/ Switchboard Operator

* Office duties including filing, faxing, copying, sorting mail, setting up

conferences for management

* Division of daily audit and sales media and tender

* Data Entry

* Balancing of store funds and expenses

* Customer Relations/ handling customer concerns

* Daily usage of Microsoft Excel / Microsoft Word

* Filing of documentation and office compliance

* Daily communication and interaction with management

* Cashier and experience on the sales floor

07/2004-04/2005

Bank of America Casselberry,

FL

Teller

* Heavy customer interaction on a daily basis

* Processing banking transactions in a accurate and efficient manner

* Respond to customer questions and concerns

* Promotion of bank products and services

* Supervision of personal teller drawer and all funds tied to personal

teller number

* Daily interaction with management regarding customers, daily referral

goals, and procedures

* Acquiring knowledge of all bank and branch procedures for transactions

and policies

* Supervision of drive-thru area

04/2005-05/2009

Lake Forrest Preparatory School Maitland, FL

Teacher Assistant/ 4th Grade Reading Teacher/ After-school

Teacher

* Assistant teaching in a 3rd grade classroom in all subject areas

* Independently Teaching 'Open Court' Reading 4th grade curriculum

* Assisting in all teacher related responsibilities including planning

field trips, parent teacher conferences, report cards, standardized

testing, etc.

* Daily lesson planning

* Supervision of children after-school

* Assist students/ teachers in grades infant to 5 (including substitute

teaching)

* Close daily interaction with parents

* Involvement in daily classroom management and education

* Presenting professional information at staff meetings

Skills

Microsoft Word/Excel/Power Point/Outlook, Microsoft office suite,

Internet Exploration, 55+ WPM

5/2009-5/2010 Dowling College Oakdale, NY

B.A. Elementary Education New York Certification

Education

8/2004-5/2007 University of Central Florida

Orlando, FL

8/1998-5/2002 Lake Howell High School Winter Park

Contact this candidate