Customer Service Management

BRUCE CLUMPNER

Irvine, CA . *****, 949-***-****

*****.********@***.***

PRESENTATION MANAGEMENT

An experienced marketing support professional with a strong background in

Presentation Management, looking for a management position with growth

potential. Enjoys working with event production, staging and speaker

support. Experience working with Powerpoint, Keynote, Extensis Portfolio,

Photoshop, CorelDraw, InDesign, Illustrator and Dreamweaver. Focused on

customer service with a goal of providing quality presentations and

delivering special projects on time and within budget. A self-motivated

individual with a strong commitment to consistency, continuity and

community.

CORE COMPETENCIES

Image Management . Extensis Portfolio . Metadata Taxonomies . Accession

Procedures

MS PowerPoint Production . Presentation Graphics . Desktop Publishing .

Brand Graphics Standards

Branding Tool Creation . Photoshop . CorelDraw . MS Excel . MS PowerPoint .

Keynote .

MS Word Templates . Print Production . Pre-Press Preparation . Employee

Training

Dreamweaver . HTML . Web Graphics . Web Site Management . Event Staging .

AV Installations

EXPERIENCE

BRANDON SERVICES LASER ENGRAVING . Irvine, California . 2010

Owner - Working to establish small, laser engraving business which provides

collegiate gifts, commemorative awards, trophies, plaques and

recognition awards. Currently producing licensed gift and commemorative

items for two college campuses. Providing awards and trophies for

youth sports and high school athletics.

COMMUNITY SERVICES INSTRUCTOR . Irvine, California . 2010

Instructor - Working as a contracted instructor for the City of Irvine

community services classes, teaching part-time evening classes for the

public involving digital image management and file management for the

home. This self-designed 3-hour class covers the basics of managing

digital images for longevity, including identification techniques, back-

up methods and services available for consumer use.

THE IRVINE COMPANY . Newport Beach, California . 2000 - 2009

Senior Manager, Brand Standards and Corporate Graphics

Working within the Technology Advancement group of Corporate Communications

department

. Centralized, developed and managed the corporate image collection,

containing over 330,000 digital and 250,000 physical photos.

. Developed corporate graphic brand standards documentation, including

the creation and deployment of branding tools, monitoring and

enforcing the standard use of the graphics.

. Created, staged and supported presentations for the company

executives, including the Board of Directors meeting, executive staff

meetings, industry events and community presentations.

Corporate Photo Collection:

. Created corporate photo archive for company's historical

photography assets

. Organized media and applied archival storage methods to

insure long-term viability

. Created inventory database, linking serialized images to

database records

. Managed copy, talent and usage rights of image assets

. Developed disaster recovery procedures

. Developed digital image management system to support current

marketing operations in leveraging cost of new photography assets

in cross-promoting across divisions.

. Evaluated, selected and deployed software, developed metadata

schema, accession procedures, data management policies and

procedures and provided customer training and support.

. Managed two major system software and hardware upgrades.

Managed deployment to 150 users with in-house IT group,

provided personal and group training for 100 users and

coordinated work with outside programmer to provide custom

actions.

EXPERIENCE Irvine Company - continued

Brand Standards Management:

. Created documentation and employee tools to support corporate

branding enforcement.

. Developed on-line clipart system with ability to download all

corporate branded logo artwork. Developed web interface,

created clipart in formats for download and managed version

control for updates.

. Developed branded Microsoft Word template documents and

deployed, with the help of the in-house IT group, to insure

consistent brand use by all employees.

. Developed and deployed standardized email signature blocks

for company, operating divisions and off-site project

offices.

. Produced corporate graphics standards manual documenting

mechanical standards for all corporate brand graphics,

signage programs, web pages and project identities.

CORI'S QUILL PUBLISHING . Irvine, California

Principal and Owner - business directory publisher

The Irvine Spectrum Business Directory, was a comprehensive business

directory, listing information for all businesses located within the

Irvine Spectrum business community. The directory was distributed free

to businesses within the community and supported through advertising and

directory sales.

. Responsible for all marketing and advertising sales to support

publication

. Managed directory database D-base III, layout using PageMaker,

pre-press and print production

. Coordinated delivery logistics to the business community -

20,000 units in 1999

. Continued with retail sales and marketing of directory and

related database

.

BRANDON SERVICES . Irvine, California

Principal and Owner - presentation graphics and desktop publishing

consulting services

Specializing in presentation graphics for the corporate environment,

provided presentation production, desktop publishing, business graphics

and event staging services for the real estate industry.

. Contracted facility and AV support for customer facilities

. Provided presentation design services

. Provided AV event staging, facility tours and production services

Education

Bachelor of Science . University of Redlands Redlands, CA

Semester at Sea . Institute for Shipboard Education

Certificates/Training

Digital Preservation Management - Cornell University - 2004

School for Scanning: Creating, Managing & Preserving Digital Assets

Northeast Document Conservation Center - 2003

Enrolled in Marketing Certificate Program - University of California Irvine

Extension - 2010

Principals of Marketing, Search Engine Optimization

Community Service

West Point Parents Club of Orange County . President-Elect, Executive Board

of Directors - 2010-2011

Pink Ribbon Club Foundation, Inc. . Member, Executive Board of Directors -

2006-2010

University High School Aquatics Booster Club, Inc. . Booster Club

President/Member - 2006/09 school year

Irvine Swim League, Inc. . Member, Executive Board of Directors - 2004-2009

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