Human Resources Manager

ARLENE JACOVINO

**-** ***** ******/***.*F + Douglaston, NY 11362 + Cell:646-***-**** +

Email: *********@***.**.***

PROFESSIONAL EXPERIENCE:

CHARTIS INSURANCE (parent company AIG) August, 2008 -

Present

MANAGER, HUMAN RESOURCES

. Manage Human Resources function for litigation management business

unit (570 employees in 26 offices) including benefits administration

and generalist functions. Supervise one, delegate projects as

appropriate.

. Work closely with Executive Vice President and HR Director to develop,

organize and facilitate human resources best practices and programs to

meet Litigation Management's strategic business needs.

. Play a key role in the successful launch of the company's new

Performance Management program.

. Facilitate 15 peer performance meetings to establish merit increase

and performance rating for employees.

. Coach, counsel and advise managers on performance management/employee

relations issues. Investigated 6 hostile environment allegations, one

racial discrimination allegation and managed corrective actions.

. Revise job descriptions across all levels. Interview employees and

managers to construct an accurate picture of the duties and skills

required for each position.

. Establish business justification process for all open positions to

manage/decrease headcount.

. Develop training programs with training specialist to educate

management on behavioral interviewing, performance management, and

recognition training.

. Launch initiative to focus on manager's career and development

planning by identifying managers for "Manager Training" and assigning

mentors.

. Partner with Staffing in the recruitment for key exempt positions and

non-exempt positions. Negotiated approximately 125 salary offers and

dozens of sign-on bonuses/relocation packages.

. Member of incident management team; participate in two evacuations

annually.

PACIFIC ALLIANCE USA LLC (a subsidiary of Li & Fung USA) May, 2006 -

June, 2008

MANAGER, HUMAN RESOURCES

. Provided strategic and operational human resources support to 300

employees. Mentored management in employee relations and provided

support as needed. Supervise one, delegate projects as appropriate.

. Revised Employee Handbook with guidance from employment attorney,

trained employees in new handbook.

. Designed and implemented ADP's web based product HR/Benefits Solution

allowing employees direct access to company and personal information.

. Developed training program to educate employees in use of new ADP

system.

. Developed exit interview, analyzed data and made recommendations to

management team for corrective action and continuous improvement.

. Launched company's new Performance Management program, trained

employees in new process.

. Conducted employee survey, presented results to senior management,

recommended and implemented changes based on employee feedback

including new hire on-boarding program change, bereavement policy

change and short term disability policy redesign.

. Responsible for recruitment, selection, and training of all levels of

employees.

. Advised management team regarding performance management issues from a

growth and development perspective as well as a performance deficiency

and disciplinary perspective.

AUTOONE INSURANCE (a subsidiary of One Beacon Insurance) November,

2005 - May, 2006

HUMAN RESOURCES GENERALIST

. Supported 300 employees within the Underwriting, IT, Office Services

and Actuarial business units from a recruitment, retention and

employee relations perspective.

. Provided guidance on employee development, performance management and

compensation.

. Counseled managers on progressive disciplinary procedures and

conducted internal investigations as needed.

. Informed employees of leave of absence policies, monitored FMLA leave,

STD, and worker's compensation cases.

. Conducted new employee orientation, exit interviews, and processed all

employee status changes.

. Analyzed and reported on headcount, turnover, time to fill, cost per

hire in addition to a variety of ad hoc reports.

. Administered benefits and managed open enrollment.

STANDARD MOTOR PRODUCTS, INC. July, 1996 - August,

2005

BENEFITS ADMINISTRATOR February, 2004 - August,

2005

. Direct responsibility for administration for entire employee benefits

system for 1500 employees including medical, dental, life insurance,

flexible spending plan, COBRA, workers' compensation, short-term and

long-term disability and 401(k) plan.

. Managed open enrollment including change reporting, communicated

benefit information to employees, and lead benefits orientation

sessions.

HUMAN RESOURCES SPECIALIST February, 2002 -

February, 2004

. Directed hiring process including processing job requisitions,

coordinating and conducting candidate interviews, performing reference

and background checks, negotiating offers, and facilitating

relocation.

. Conducted new hire orientation; completed appropriate paperwork with

new hires and entered information into HRIS (ADP Enterprise),

generated reports to facilitate effective analysis, processing, &

compliance with EEOC requirements.

. Managed all aspects of the annual "25 Year Club" recognition dinner

with a membership of 350.

. Member of corporate safety committee and assisted with the execution

of two annual evacuation plans.

HUMAN RESOURCES COORDINATOR February, 2000 - February,

2002

. Assisted recruiter in selection of potential candidates, applicant

screening, initial interviewing, aptitude testing, offer letters and

prepared necessary non-compete agreements.

. Created, revised, and maintained all human resource files, made system

adjustments for 1500 employees.

. Managed annual recognition program company-wide (20 facilities).

SALES COORDINATOR July, 1996 - February,

2000

. Served as liaison between Senior Vice President, Sales Force, General

Sales Managers and various internal departments.

. Computed and calculated dollars for budget planning and analysis of

expenses year-to-date versus budget, analyzed and calculated bonuses,

salary increases and travel & expenses for 200 sales personnel.

EDUCATION: St. John's University B.S. in Business Management

COMPUTER SKILLS: Microsoft Office (Word, Excel, PowerPoint, Visio, Outlook)

and Lotus Notes

ADDITIONAL SKILLS: PeopleSoft, ADP Human Resources/Benefits Solutions,

ADP Enterprise HR & Payroll system, Ceridian HR &

Payroll system, and IBM AS400

AFFILIATIONS: Member of the Society of Human Resources Management

(SHRM)

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