Sales Customer Service
Resume:
Shameena Hack
Granada Hills, Ca 91344
Telephone: 818-***-****
Cell Phone : 818-***-****
Email: ********.****@*****.***
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Objective A position that offers a challenge, where acquired skills will be
utilized for continued growth and opportunity for advancement.
Skills Proficient in Microsoft Word, Microsoft Outlook, type 35 words per
minute.
Qualifications: Extensive customer service and clerical experience. I am able to
communicate effectively and handle a variety of office equipment. Professional,
efficient, accurate and well organized. Have demonstrated sound business
judgment, and well developed planning, analytical, and communication skills at
a consistently high level performance in a variety of progressively responsible
and challenging assignment. Dependable, can work without supervision.
Experience:
Aug 2009
Present Hacks Auto Body, Sylmar, CA
Manger
Responsible for opening and closing business from 8-5 Monday through Friday. Managed four employees
under myself. Wrote all customer invoices .Handled all money tractions for the business including credit card
payments. Wrote all bills for the auto body shop. Responsible for all accounting for the business. In charge of
payroll every Friday. Accountable of ordering and picking up all materials for the auto body shop. Handled all
deliveries upon completion of cars to clients.
Oct 2006
Oct 2008 Be Aerospace, Pacoima, CA
Sales Administrative Assistant
Supported a Sales Department of 4-5 people. Responsible for Answer a 20 to 30-line telephone system. Typed
all the data entry in the department. This included inputting all the Sales Representatives Sales orders.
Upon completion of the data entry my part of my duties is to run Sales Orders down to the appropriate
department for shipment. I did all the filing of invoices for my department as well as helping with their faxes
and follow-ups that customers had.
September 04
May 05 Frith –Smith & Archibald LLP, Encino, CA
Receptionist
Responsible for answering incoming calls for multi companies within the office.
Established good customer skills with not only our clients, but also the other
companies' clients within our office.
In charge of putting together varies packages and engagement letters for our
company clients. Packages would sometimes include financial statements along as
well as their monthly bills.
Sorting out the various mail and packages delivered to the company.
Also put together special e-mail for certain clientele regarding their financial
billing and statements per month.
Oct 03
August 04 Option One Mortgage, Woodland Hills, CA
Receptionist/ Loan Set up
Responsible for answering incoming calls for a 30-employee office.
Log in and distribute incoming packages.
Mail out customer disclosures and supply loan set- up department with new loan
submission folders.
Input new customer loan submissions in company database.
May 03
CFC Mortgage Bankers, Simi Valley, CA
September 03
Receptionist/ Shipper
Phone etiquette creating and designing new office systems, such as phone
answering and filing systems, sorting out the various mail and packages
delivered to the company.
Greeting clients, managing files and keeping supplies fully stocked
Demonstrated accuracy, attention to detail, and ability to work well in team
environment.
Controlled phone voice mail and in-person traffic for a 15-employee office.
Checking in and shipping of Home Mortgage Package's and making sure the proper
paperwork was in order, if not I faxed a condition sheet to the necessary
people to have the package completed to be funded.
Education:
1998 Granada Hills High School, Ca, Granada Hills
High School Degree
2008 Los Angeles Mission College, Sylmar, CA
I am currently working on my Associates Degree. I have 6 more classes to complete
to receive this degree. Upon completing this degree I am planning to transfer to
CSUN to obtain my Bachelors Degree in Business.
Contact this candidate