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Sales Customer Service

Granada Hills, California, 91344, United States
March 06, 2011

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Shameena Hack

***** ****** ***

Granada Hills, Ca 91344

Telephone: 818-***-****

Cell Phone : 818-***-****




Objective A position that offers a challenge, where acquired skills will be

utilized for continued growth and opportunity for advancement.

Skills Proficient in Microsoft Word, Microsoft Outlook, type 35 words per


Qualifications: Extensive customer service and clerical experience. I am able to

communicate effectively and handle a variety of office equipment. Professional,

efficient, accurate and well organized. Have demonstrated sound business

judgment, and well developed planning, analytical, and communication skills at

a consistently high level performance in a variety of progressively responsible

and challenging assignment. Dependable, can work without supervision.


Aug 2009

Present Hacks Auto Body, Sylmar, CA


Responsible for opening and closing business from 8-5 Monday through Friday. Managed four employees

under myself. Wrote all customer invoices .Handled all money tractions for the business including credit card

payments. Wrote all bills for the auto body shop. Responsible for all accounting for the business. In charge of

payroll every Friday. Accountable of ordering and picking up all materials for the auto body shop. Handled all

deliveries upon completion of cars to clients.

Oct 2006

Oct 2008 Be Aerospace, Pacoima, CA

Sales Administrative Assistant

Supported a Sales Department of 4-5 people. Responsible for Answer a 20 to 30-line telephone system. Typed

all the data entry in the department. This included inputting all the Sales Representatives Sales orders.

Upon completion of the data entry my part of my duties is to run Sales Orders down to the appropriate

department for shipment. I did all the filing of invoices for my department as well as helping with their faxes

and follow-ups that customers had.

September 04

May 05 Frith –Smith & Archibald LLP, Encino, CA


Responsible for answering incoming calls for multi companies within the office.

Established good customer skills with not only our clients, but also the other

companies' clients within our office.

In charge of putting together varies packages and engagement letters for our

company clients. Packages would sometimes include financial statements along as

well as their monthly bills.

Sorting out the various mail and packages delivered to the company.

Also put together special e-mail for certain clientele regarding their financial

billing and statements per month.

Oct 03

August 04 Option One Mortgage, Woodland Hills, CA

Receptionist/ Loan Set up

Responsible for answering incoming calls for a 30-employee office.

Log in and distribute incoming packages.

Mail out customer disclosures and supply loan set- up department with new loan

submission folders.

Input new customer loan submissions in company database.

May 03

CFC Mortgage Bankers, Simi Valley, CA

September 03

Receptionist/ Shipper

Phone etiquette creating and designing new office systems, such as phone

answering and filing systems, sorting out the various mail and packages

delivered to the company.

Greeting clients, managing files and keeping supplies fully stocked

Demonstrated accuracy, attention to detail, and ability to work well in team


Controlled phone voice mail and in-person traffic for a 15-employee office.

Checking in and shipping of Home Mortgage Package's and making sure the proper

paperwork was in order, if not I faxed a condition sheet to the necessary

people to have the package completed to be funded.


1998 Granada Hills High School, Ca, Granada Hills

High School Degree

2008 Los Angeles Mission College, Sylmar, CA

I am currently working on my Associates Degree. I have 6 more classes to complete

to receive this degree. Upon completing this degree I am planning to transfer to

CSUN to obtain my Bachelors Degree in Business.

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