Human Resources Customer Service
Resume:
Casey McFarland
Lawrenceville, GA 30043
******@*****.***
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Career Objective
I seek the opportunity to continue my growth into the Vice President status
using my management and human resources experience. I seek a
company/organization that operates with integrity and that delivers a
product or service in which I can be passionate about.
Experience
Lawrenceville Surgery Center
September 2008 to August 2010
ADMINISTRATOR position is responsible for 3 operating room center with a
$40 million dollar operating budget. The administrator is responsible for
daily operations, business office operations, clinical leadership,
personnel administration, marketing and planning, quality improvement,
medical staff relations, physical plant, and functions as the
administrative representative to the managing partners. I manage
management-level employees and assist them in directing their staff.
During my first year in this position I increased the EBITDA over 4% which
resulted in doubled profit sharing return, decreased expenses over $200,000
and established a culture of code of conduct and quality improvement that
resulted in decreased infections and better operational efficiency.
Surgery Center of Eastern New Mexico
June 2006 to September 2008
ADMINISTRATOR position was responsible for the start up of a new 2 room
operating center including licensing, establishment of policies and
procedures, and acquiring the entire staff. In this position I worked
closely with the builders to ensure the project proceeded as planned and
met specifications for licensing. This position had financial and
operational responsibility for the day to day processes to include but are
not limited to marketing, human resources, payroll, accounts payable and
receivable, business office operations as well as compliance with
government agencies. I also lead the Continuous Quality Improvement
committee and prepared for accreditation by JCAHO.
InteliStaf Healthcare
December 2004 to April 2006
BRANCH MANAGER Position is responsible for the overall operations of the
Albuquerque branch with revenue over one million dollars a year. The job
function includes but is not limited to hiring, meeting performance
standards, weekly, monthly and quarterly reporting to the corporate office,
resolving behavioral and clinical complaints and meeting clinical
credentialing requirements. Tasks include but are not limited to:
. Budget analysis to include trending and adjusting revenue focus
to ensure the operating profit margin.
. Marketing strategy to ensure that recruiting, marketing, and
revenue fall within the corporate guidelines as well as
delivering team bonus.
. Daily operations of administrative and field personnel totaling
100 employees.
. Sales to existing clients to achieve a broader and higher level
purchasing decision as well as seeking and securing new
contracts.
. Financial functions including payroll, deductions, benefits,
contract price negotiations, accounts receivable and payable.
United Healthcare dba. Lovelace Community Health Plan
December 2000 to October 2004
MEMBER SERVICES MANAGER coordinates daily activities of the Member Services
Department, which consists of a call center for inbound calls. The job
junction includes but is not limited to hiring, training, maintaining
excellent customer service standards and performance standards, monthly and
quarterly reporting to the State of New Mexico, developing and implementing
policies and procedures, resolving complaints, claims research, and work
plan development. Attention to detail is a must for this position while
interpreting and implementing Medical Assistance Division regulations into
everyday workflows. Responsible for creating road maps for audits by NCQA,
IPRO, and the New Mexico Human Services Department. Serve on various
committees including HIPAA preparedness. Tasks include but are not limited
to:
. Recruit, interview, hire, train and manage a staff of 17
. Conduct employee evaluations for employees yearly at a minimum
. Prepare and issue any performance conduct reprimands
. Develop and conduct ongoing training for staff
. Developing, improving and implementing written policies and
procedures
. Writing and publishing yearly member handbook
. Writing articles for quarterly newsletter
. Preparing quarterly reports, yearly summaries, and yearly work
plans utilizing strategic planning
. Coordination with Provider Services for contracts, timely and
accurate claims payment, and complaint/grievance resolution
. Coordination with complaints/appeals department for resolution
of member and provider complaints
Education
Master's In Healthcare Administration-Capella University 2010
Bachelors of Business Management with a Minor in Human Resources-University
of Phoenix 2006
Certificate of Human Resources Management-University of Phoenix 2006
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