Customer Service Real Estate

DONALD CORDERO

**** ***** *****, *****, ********** 91710

Home: 909-***-**** ~ Mobile: 949-***-****

E-mail: ********@*****.***

SUMMARY OF PROFILE

To work in an organization that gives me great professional opportunities to utilize my

organizational experience and managerial skills. I would appreciate the chance to be involved in a

company that offers development of high quality standards in the area of operations management.

• Customer Service Experience • Project Management • Business Management Practices

• Problem Resolution • Sales Experience • Asset Management

• Staff Supervision • Quality Assurance • Call Monitoring

• Contract Negotiations • Loan Portfolio Assessment • Logistics Management

PROFESSIONAL EXPERIENCE

JPMORGAN-CHASE, Chatsworth, California

Negotiator III, 2008 - Present

• Responsible for managing an overall pipeline of 60-70 Short Sale Accounts on a monthly basis.

• Negotiate Short Sale Price and contract terms on pending real estate offers to mitigate losses.

• Monitor real estate agent’s performance and provide marketing direction.

• Evaluate the Broker Price Opinions and/or appraisals to determine the most economically beneficial

marketing strategy.

• Prepare payoff figures and written synopsis for all real estate transactions presented to management

for approval.

• Review customer financial background including credit check for contribution towards Short Sale

Transaction.

• Monitor accounts for Bankruptcy Activity or Foreclosure Sale Dates.

• Work with title/escrow companies to ensure any and all issues are resolved prior to closing a Short

Sale transaction.

• Process surplus funds once wire confirmation has been obtained.

• Assist customers through inbound dialer system.

CITI RESIDENTIAL LENDING, Rancho Cucamonga, California

Home Retention Specialist III, 2007 –2008

• Manage portfolio of over 150 accounts on a monthly basis.

• Negotiate Short Sale Price and contract terms on pending real estate offers to mitigate losses.

• Monitor real estate agent’s performance and provide marketing direction.

• Evaluate the Broker Price Opinions and/or appraisals to determine the most economically beneficial

marketing strategy.

• Prepare payoff figures for all real estate transactions presented to management for approval.

• Monitor accounts for Bankruptcy Activity or Foreclosure Sale Dates.

• Work with title/escrow companies to ensure any and all issues are resolved prior to closing a Short

Sale transaction.

• Process surplus funds once wire confirmation has been obtained.

• Assist customers through inbound dialer system.

BNC MORTGAGE/LEHMAN BROS INC., Irvine, California

Customer Service Supervisor, 2000 – 2007

• Manage the Early Payment Default Loan Portfolio. Developed and implemented strategies for

minimizing loss.

• Reviewed Call Center Strategies with loan servicing team to ensure tactics, coverage and portfolio

penetration are all accomplished. Weekly account audits were performed to assure RESPA

Guidelines were in compliance.

• Supervise a staff of seven, assigning tasks and monitoring workflow to ensure everything is properly

handled in a timely manner.

• Interviewed, hired, and trained department employees.

• Perform regular employee evaluations that provide constructive feedback.

• Institute dynamic employee recognition and reward programs that motivate staff.

• Promptly address any complaints and staff issues, initiating disciplinary measures as appropriate.

• Tracked and monitored all departmental activities and results, maintaining detailed records and

producing comprehensive reports for senior executives that were vital to overall organizational

decision-making.

AST LOGISTICS, INC. Rancho Santa Margarita, California

Manager, 1995 – 2000

• Managed daily operations and warehouse personnel.

• Daily interaction with the VP/Owner of the company.

• Co-managed Corporate Freight & Logistical Support including Freight Bills and

Administration.

• Utilize state-of-the art technology to manage the shipping, receiving and inventory processes.

• Supervised the maintenance of organization database/archive and administration files.

• Prepared daily, weekly and monthly activity reports.

• Managed employee payroll on a daily basis.

• Ensured proper training and certifications all warehouse staff.

• Supervised staff members to ensure the safety and efficiency of the entire operations.

• Recruited, selected and developed talented team members.

EDUCATION

Chaffey College Continued Education, Chino, CA.

EDUCATIONAL TRAINING

Fair Credit Reporting Act (FCRA)

Real Estate Settlement Procedures Act (RESPA)

Fair Debt Collection Practices Act (FDCPA)

HAFA Qualified for Short Sale Transactions

COMPUTER SKILLS

Proficient with: Windows, Word, Excel Level II, CPI/Alltel System, LenStar, Vision & Davox

Dialer System, Internet, Microsoft Outlook and Lotus Notes.

Contact this candidate