Customer Service Representative

Sharon Jean-Pierre *** Rail Road Plaza Bay Shore

11706

631-***-**** ****************@*****.***

Objective

To obtain a position as a customer service representative

Responsibilities

. Assessed balance due and set up payment plans for taxpayers

. Answered telephones and transferred calls to appropriate personnel

. Assessed and made adjustments on tax payer's account

. Investigated and resolved problems on customer accounts

. Assisted with clerical and administrative duties

Accomplishments

. Communicated effectively with taxpayer's or their authorized

representatives

. Maintained and updated customer accounts, achieving a 98% accuracy

rate

. Handled a high volume o inbound calls, averaging 40 to 60 calls daily

. Performed activation and update of accounts, contributing to sales

revenue growth

Business and responsibilities

Impact Staffing Inc.

Present

Data Entry, Encoding

Internal Revenue Service, Holtsville, NY

2008-2009

Contact Representative

Family/Personal Responsibility

2005-2008

Gurwin Rehabilitation Nursing Home, Commack, NY

2004-2005

Certified Nursing Assistant

Bank of New York, Lindenhurst, NY

2002-2004

Bank Teller

Citicorp, Melville, NY

2000-2002

Sales/Customer Service Representative

Education

Suffolk County community College, Brentwood, NY

Present

Contact this candidate