Customer Service Data Entry

Anna Altman

***** *******, *******, ******** *****

Home: 313-***-****, Alternate: 313-***-****

Email: ***********@*****.***

Job Objective: To obtain gainful office related employment with a company

that can utilize my data entry skills and continue my growth within a

professional business setting.

Relevant Abilities

. A high energy, enthusiastic and dependable individual who excels in

challenging and competitive environments.

. General office duties, including all daily correspondence and phone

etiquette.

. Skillful at processing data and information, keeping records, and

tabulation.

. Hard working, reliable, able to collaborate in a team enterprise.

Key Qualifications

. Word Processing: 40 wpm, 98% accuracy.

. Software Proficiency: Microsoft Word, PowerPoint, Excel, and Windows

XP and Vista.

. Data entry and proofreading experience.

Employment History

Detroit Wayne County CMHA, Detroit, MI Customer Service

Representative 11/2008- Present

. Answer telephones and Walk In customers and consumers.

. Responsible for file room, client's enrollment folders DD, MI and SED.

. Enter information into CMH link system to check, verify, update

status.

. Assist with Consumer meetings, Partnership Initiative meetings and

Peer Support Specialist meetings.

Smart Document Solutions, Alpharetta GA Release of Information

Specialist 9/2003-7/2005

. Imaged and scanned hard copies into company software at patient and

attorney request.

. Processed medical record subpoenas for child support, adoption, and

criminal court systems.

. Maintained confidentially of all records as required by HIPAA Act.

. Answered up to 5 lines for medical records department within the

Detroit Medical Center network.

Office Team Staffing, Dearborn, MI Clerical/Receptionist

2/2000-4/2003

. Worked various temporary contract jobs at FordDirect.com, Standard

Federal Bank, and 3rd Circuit Court-Friends of the Court.

. Performed mail pick-up and delivery, file clerk, imaging and errand

duties for national car dealerships and court systems.

. Completed staff inquiries on filing procedures for litigant and

attorneys in child support division.

Ravendale Community Inc., Detroit, MI Office Assistant

8/1999-2/2000

. Maintained and scheduled appointments for events and travel for all

board members.

. Completed national brand cold calls for funding for non-profit

organization.

. Answered and distributed public and private line inter-office

messages.

. Served as liaison with Samaritan Health Center, City of Detroit,

Marygrove College, and WSU.

Anna Altman

11365 Greiner, Detroit, Michigan 48234

Home: 313-***-****, Alternate: 313-***-****

Email: ***********@*****.***

Education Micro Works Employment and Training Services, Detroit, MI

~Microsoft Office User Specialist Pre-Certification Program

Certificate of Completion: September 2008

Career Works, Detroit, MI

~Certified Proof Machine Operator

Certificate of Completion: August 2003

Harris Adult Education, Detroit, MI

General Education Diploma: June 1987

References Available Upon Request

Contact this candidate